Job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
To be successful in this role you must be living in Perth or willing to relocate
About the Role (your why)
As a Licensing Operations Specialist, you will play a pivotal role in ensuring the smooth delivery and management of software licensing operations. You will be responsible for overseeing operational processes, compliance checks, and renewals to support our licensing strategy and deliver exceptional value to clients. Working closely with our regional and national licensing teams, you’ll ensure accuracy, efficiency and client satisfaction in all licensing transactions.
Our offices are based in Perth. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work-life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
At the moment, as Licensing Operations Specialist you will be focused on:
- Managing the end-to-end process for software licensing renewals, orders, and operational activities
- Monitoring licensing compliance and contractual obligations to minimise risk
- Coordinating billing and invoicing processes to ensure accuracy and timeliness
- Collaborating with Account Managers to ensure licensing timelines and deliverables are met
- Maintaining operational documentation and tracking metrics for reporting to stakeholders
- Managing data integrity within licensing systems and tools
- Supporting the preparation of licensing proposals, contracts, and renewal notices
- Assisting in coordinating vendor communications for updates, changes, and licences
- Identifying and implementing process improvements for efficiency and customer experience
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements — this can mean we evolve in our roles to meet those needs.
What you’ll bring
Required experience:
- 3+ years’ experience in software licensing operations or procurement
- Strong knowledge of licensing models and compliance requirements
- Experience working with major vendors such as Microsoft, AWS or other enterprise software providers
- Excellent organisational and time management skills
- Strong communication skills to liaise effectively across teams and with clients
- High attention to detail and accuracy in data and documentation
- Ability to problem-solve and manage multiple priorities in a fast-paced environment
- Must be based in Perth and AU Citizen or Permanent Resident
Nice to have:
- Microsoft role-based or licensing certifications
- Experience in cloud-based licensing models and renewals management
- Familiarity with ERP or CRM systems for licensing tracking
- Vendor relationship experience in a similar role
- Exposure to operational process improvement initiatives
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and able to work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in making our environment fun, friendly, and supportive.
