Job description
Partners are a fundamental component of Datadog’s transformative solutions underpinning Asia Pacific’s most successful and visible companies. As a Partner Success Manager, you will support and empower partners by providing them with the knowledge, resources, and tools necessary to succeed with Datadog. You will serve as a trusted liaison between partners and internal teams. Beyond deal closure, you will play a pivotal role in the solution lifecycle, helping partners manage customer outcomes after deals are closed. You will focus on enabling partners to deliver continuous value, which directly impacts customer satisfaction, upselling opportunities, and renewal success. By aligning Datadog’s capabilities with partners’ business goals, you will promote mutual growth, deep trusted relationships, and long-term success across the ecosystem.
At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Act as a trusted advisor to partners, helping them gain a deep understanding of Datadog’s pricing, billing, and operational workflows.
- Drive structured onboarding and enablement programs, ensuring partners are certified, operationally fluent, and capable of managing the customer lifecycle.
- Monitor partner health and contract revenue performance, surfacing risks and identifying growth opportunities, while owning overall subscription management.
- Actively communicate with Product PMs, Revenue Engineering, Finance, and Deal Desk to address partner needs, resolve challenges, and drive mutual success.
- Collaborate cross-functionally with Partner Management, Sales, Technical Engineering Support, Enablement and Customer Success teams to advocate for partners and align joint priorities that drive end-customer success through partners.
- Innovate to identify and execute new programs, techniques, and best-practices to support and promote rapid growth and scale in our Partnerships.
Who You Are:
- 3+ years of experience in partner-related roles, ideally in cloud technology, with 5+ years overall in IT.
- Balance of Program Management, Analyst or Operations background, with strong business acumen and orientation toward financial growth outcomes
- Organized and detail-oriented, with the ability to manage multiple partner relationships and competing priorities.
- Skilled in cross-functional collaboration and communication, with strong presentation abilities to engage both partners and internal stakeholders.
- Adaptable and collaborative, thriving in fast-paced, innovative product environments.
- Fluent in English, passionate about learning, and motivated to inspire others through enablement.
Bonus Points:
- Have prior Customer Success, Enablement, and/or Sales experience
- Experience managing partner relationships in a SaaS based environment
- Have experience working with DevOps stakeholders
- Familiar with Salesforce, Tableau and other industry specific programs
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in modern technology Sales Methodology
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Access to Inclusion Talks, our Internal panel discussions
- Free, global mental health benefits for employees and dependents age 6+
- Competitive global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
