Job description
About Us
We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.
Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we’re helping our customers build strong organisations and careers for the long term.
Why our customers love Dayshape:
We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
We provide complete operational visibility today and the tools to confidently predict tomorrow.
We empower firms to become the places where top talent wants to work - and the best clients want to work with.
Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.
At Dayshape, our purpose is to improve people’s working lives, and our culture is an important driving force in helping us to do just that. We’re a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.
About the role
We are seeking an experienced Operations Manager to oversee the operational health, scalability, and security of our Azure-based SaaS infrastructure. This role is critical to ensuring our platform remains robust, compliant, and cost-effective as we continue to scale. You will work cross-functionally with engineering, product, and support teams to drive our high standards of operational excellence and support our mission to deliver high-quality, reliable services to our customers. That’s where you come in.
What you’ll do
Infrastructure Management
Own the operational performance of our Azure environments (Dev, QA, Stage, Prod).
Ensure high availability, redundancy, and performance using Azure-native tools (e.g., Web Application Gateway, Defender for Cloud).
Manage integration runtimes and linked services.
Operational Excellence
Implement and maintain monitoring, alerting, and logging systems.
Drive automation across deployment pipelines and operational workflows.
Maintain and evolve infrastructure documentation and runbooks.
Security & Compliance
Enforce security best practices including MFA, time-based access controls, and role-based access.
Ensure compliance with ISO27001, SOC 2, and other relevant standards.
Manage responses to vendor security questionnaires and client-facing security documentation.
Cross-Team Collaboration
Partner with Engineering, Product, and Support teams to resolve incidents and improve platform reliability.
Support team scaling and rebalancing initiatives, especially around ownership of platform components.
Incident Response & Reliability
Lead incident response and root cause analysis for outages or performance issues.
Maintain SLA commitments and communicate service availability metrics.
Cost Optimisation & Vendor Management
Monitor and optimise Azure spend across environments.
Manage relationships with cloud service providers and ensure contract compliance.
Line Management
Support the career development of the current team running and updating our service
On-Call support rota management
Weekly 1:1s with team members
Hiring for team needs
About you
Proven experience managing SaaS infrastructure at scale.
Experience with infrastructure-as-code, CI/CD pipelines, and cloud security.
Excellent communication and documentation skills.
Experience in team leadership or cross-functional collaboration.
Bonus points if you have
Strong knowledge of Azure services: App Services, Data Factory, DevOps, Synapse, Defender, etc.
Experience with using Pulumi for deployment
What you’ll get
Salary £80,000-£100,000, dependent on experience
At least £1,000 per year to spend on professional and personal development
33 days’ holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
Enhanced family leave policies
Private healthcare and rewards through Vitality
Income protection and death in service cover
Matched 5% auto-enrolment workplace pension scheme
Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
Innovation Week twice a year - a chance to experiment and work off-project
Volunteering time – up to 20 hours a year to participate in volunteer work
Regular All Hands meeting for inspiration and over-communication
Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!
Genuinely nice, smart people to work with, who are excited about growing our company
Working Details
This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.
We have a strong preference for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you’re in the UK). We’re making the most of hybrid working, so you won’t need to come into the office everyday (unless you want to!).
Join the team!
Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.
This is your opportunity to really influence how we get things done regarding our infrastructure, and how we scale our platform in this new period of growth. We’re doing well, but there’s lots more to do in order to maintain the high bar and pace that we’ve set.
Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application. The deadline for applications is Friday 17th October 2025 at 12pm. Initial screening calls will be conducted on the around the closing date.
Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand
