Job description
Position Overview:
ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.
We’re looking for a dedicated and tech-savvy Tech Admin (Technical Support Specialist) to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs.
This is a full-time remote position.
This job is for you if you are:
- Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
- Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
- Can independently troubleshoot technical issues and find proactive solutions to minimize disruptions.
- Are a team player who enjoys collaborating across departments to improve systems and workflows.
- Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.
Responsibilities:
Handle technical requests in chats: troubleshoot issues, set up equipment, and investigate automation or tool-related problems (HubSpot, Aircall, Front, Stripe, etc.).
Manage onboarding/offboarding: set up and deactivate user accounts, ensure proper tool access.
Administer key tools: maintain and configure HubSpot, Twilio, Aircall, Front, Stripe, etc and related integrations.
HubSpot support: set up automations, workflows, and reports, etc.
Automate processes: build and maintain automations via Zapier, n8n, native tools, or Google Apps Script.
1y+ experience in a technical support, systems administration, or similar role.
Proficiency in English at a B2 level or higher.
Strong learning agility and the ability to quickly pick up new tools and technologies.
Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.
Attention to detail and strong documentation skills.
Nice to Have:
Experience with CRM administration and automation tools.
Experience with any of the following tools is a plus: Twilio, Aircall, Front, Stripe, or Google Apps Script.
Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.
Why You Should Join ELVTR:
- Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
- Impactful Work: Contribute to a mission that is reshaping the future of online education.
- Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.
Join Us:
If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.
ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.
