Job description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you’ll do:
- You will be part of the Americas Operations and be responsible for operational topics for the Latam market.
- You will be the key contact and work closely with our suppliers plus warehouse & logistics partners in LatAm
- You will work closely with our global operation team to create the strategy that connects the procedure with your market insights.
- You will create/optimize the smooth process from product shipment to last-mile delivery.
- You will collaborate with Customer Excellence team to address customer concerns.
- You will monitor closely with Americas S&OP team the sales velocity and provide insights for the forecasting of supply.
- You will oversee and analyze the operational workflow and optimize the procedure.
- You will create a strategy that automates the process of our cooperation with suppliers/warehouse partners.
- You will work closely with internal and external partners to provide quick response and strong support for CN offline business growth - including warehouse and logistics service providers, manufacturing vendors, sales managers, and dealers.
- You will ensure a highly efficient process handling from order-cash-delivery.
- You will conduct regular review and optimize operation cost and efficiency.
- You will support multi-channel strategy for both offline and online.
What you’ll bring:
- You have finished a graduation degree in Business Administration, International Business, Engineering, Production, or a related field
- You have ideally had previous working experience with operations and/or supply chain and/or First Mile/ Last Mile in Mexico
- You are fluent in English
- You have a positive mindset to overcome problems and to find out-of-the-box solutions
- You enjoy team work and take ownership for your tasks
- You are a self-starter and can work independently
- You have a strong understanding of supply chain and production
- You are analytically strong and have a strong appetite for making evidence-based, rational decisions
- You consider multiple aspects when making business-relevant, pragmatic decisions
- You are fascinated by fast scalable business models
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Wellbeing activities
- Hybrid home office policy
- Flexible schedules
- Pet-friendly office
- Monthly salary + pantry & restaurant vouchers
- Benefits higher than the law
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you’re willing to go all in. Only if you’re willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
