Job description
BASIC FUNCTION SUMMARY:
The Manager, New Business & Client Implementation will lead the onboarding and implementation of new enterprise clients, with a specific focus on conducting need-based analysis, scoping solutions, and launching scalable ecommerce webstore platforms. This role ensures a seamless transition from business development to active operations (BAU) by aligning cross-functional teams, optimizing processes, and delivering exceptional client experiences from contract to go-live. Acting as the bridge between Sales, Operations, Technology, and Finance, this role ensures a seamless, high-quality implementation experience that sets the foundation for long-term client success.
ESSENTIAL FUNCTIONS: (Duties, Skills, Responsibilities, and Expectations):
- Partner with Business Development to understand client needs and expectations and define the scope of solutions we will be implementing prior to contract execution.
- Lead and oversee the full lifecycle of new client program onboarding from business development through successful site launch to ensure a successful operational launch.
- Design and implement best-in-class onboarding frameworks and project management standards that support rapid scaling and consistent delivery quality.
- Coordinate all internal teams including Merchandising, Creative, Technology, Operations, and Customer Service to ensure deliverables are met on time and align with client objectives.
- Serve as the primary point of contact for executive-level client stakeholders throughout the implementation process, providing clear communication and milestone updates during the implementation process.
- Partner with Business Development and Executive Leadership to support governing agreement process (MSA, SOW’s) and ensure alignment with operational capabilities.
- Develop and maintain onboarding frameworks, training materials, and process documentation to ensure seamless transition to BAU.
- Identify process improvements and automation opportunities to increase efficiency and reduce time-to-launch.
- Track implementation KPIs, monitor client satisfaction, and drive continuous improvement initiatives based on feedback and analytics.
- Ensure compliance with data security, regulatory, and platform governance standards.
- Collaborate with Technology and Operations to ensure systems, integrations (e.g., eCommerce platforms, Coupa, ERPs), and workflows are properly configured to support the client program.
MINIMUM REQUIREMENTS:
- Proven experience managing large-scale-commerce implementations, punchout and/or catalog launches.
- Exceptional project management, organizational, communication, and stakeholder management skills.
- Demonstrated ability to lead cross-functional teams in a fast-paced, client-facing environment.
- Proficiency in the Jira project management tool and NetSuite CRM systems.
Preferred Qualifications
- Experience in B2B or B2C commerce operations, supply chain, or digital retail environments.
- Certification in project management (PMP, PMP-ACP, or equivalent).
Required Education:
- Bachelor’s degree in business, Marketing, Technology, or a related field.
- 4+ years of experience in client implementation or onboarding roles, with at least 2 years in a leadership capacity.
WORKING CONDITIONS:
- Fully remote (U.S. only), with flexibility to support ET/EDT time zone as primary
- Dedicated workspace and reliable high-speed internet
- Frequent virtual communication including video conference/email/chat
BENEFITS:
In addition to the fun and positive work environment that we provide you will also receive:
- Competitive Compensation Package
- Medical, Dental, Vision, Life and Ancillary product options
- HSA and FSA
- Traditional and Roth 401(k) with employer matching contributions
- Paid Time Off with Holidays
- An engaging work life with life balance
- Growth opportunities
- 100% remote workforce
Salary Range:
$80,000 to $100,000 annually
Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.
We are an Equal Opportunity Employer!
ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We do not accept resume submissions from third party recruiters.
