Job description
Description
About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Payment Operations Specialist to join our team.
Within our offices in London, Chester, Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost-effective for our customers.
About the Role
As a Payments Specialist at Equals Group you will be working as part of a dedicated team to help support the international payment services that we provide to our customers. The role will involve ensuring all customer funds are promptly and accurately reconciled and processed through the various banks and counterparties that the group works with, as well as supporting the various customer facing teams internally within the business.
Requirements
Responsibilities
● Managing payment queries.
o Setting up new beneficiary details
o Investigating incorrect beneficiary details
o Investigating Return of Funds
o Starting and managing payment traces, recalls and amendments
● Work cooperatively with peers and other departments, always keeping appropriate individuals informed
● Ensuring that processes and procedures relating to payment investigations are adhered to
● Conducting root cause analysis and providing ongoing recommendations / solutions to improve processes and efficiencies, such as payment returns
● Undertaking any other reasonable duties / projects which may be required from time to time
● Embody core values
o Be the customer
o Succeed together
o Go beyond
o Make it happen
Essential Skills
● Experience in banking/payments or related financial services environment
● Comfortable in a technical environment and quick to learn new systems/platforms
● Advanced Microsoft Excel skills
● Strong attention to detail with the ability to manage detailed processes
● Tertiary qualification preferred
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.
When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;
Benefits
A competitive salary benchmarked against a peer group.
25 days holiday per year + your birthday off.
Cycle to Work Scheme.
We operate a hybrid working arrangement where possible.
Cost of commute to arrive to the office via public transport.
Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding. For this role a minimum of 3 days in the office in Amsterdam will be required with remote working offered for the remaining working days.
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
