Job description
Description
ABOUT US
With a global team of beauty experts and a distinctly personal approach, IBG empowers all its clients – from established beauty brands to first-time private label retailers – with strategic partnerships that bring visions to life, and products seamlessly to market.
Consisting of three key brands - FASTEN Packaging, Orchard Custom Beauty, and Roberts Beauty - IBG helps businesses create quality beauty products. From concept and design to getting products on shelves and online, we can support retailers, brands, and wholesalers with everything they need to get ready for retail.
The Operations Specialist handles order process —from start to finish—includes data entry, customer service and internal cross function collaboration. The Operations Specialist maintains good customer/vendor relations, coordinates with team members and provides the highest level of customer service to ensure consistent customer satisfaction, interacts with internal IBG’s team to ensure that customer order requirements are being met and vendor performance are monitored and managed. The Operations Specialist analyzes problems and provides corrective action to address needs. This role is responsible for all signed customer accounts’ order execution. The candidate must be a solid collaborator, possesses strong customer service skills, and could solve conflicts in accord with Roberts’ Standard Operating Procedures (SOPs). This role is not responsible for selling products or services to existing or potential customers.
IN THIS ROLE, YOU WILL:
Manages Order execution to maintains good relationships and drives orders/projects from start to finish – from introduction of services through timely delivery of order.
Provides accurate, timely, and knowledgeable responses to inquiries about order process/services.
Data Entry in MAS and order process procedures · Review/approve & process Roberts Sales Order acknowledgement as needed, solving order issues.
Performs regular systems updates and maintains all necessary systems records to reflect current approval and order status.
Communicates with customer regarding inquiries, sales order acknowledgement, artwork, proofs & customer approvals on pre-production samples (PPS), bulk samples/quality assurance (QA) samples, and production samples (PS), payment collections, freight estimate & approval.
Serves as the primary liaison between customers and RCC Purchasing Department and/or Roberts overseas offices.
Communicates with customer accurately, determines order lead-time, and ensures manageable work streams.
Communicates order status to client regularly and upon request, and troubleshoots customer’s order issues, problems, and provide answers to customer questions.
Works effectively with Roberts overseas offices and vendors/factories regarding customer’s needs, changes, or problems
Maintains good morale among team member through personal attention and clear, assertive action.
Requirements
ABOUT YOU:
Minimum of associate degree (AAS), bachelor’s degree preferred, or equivalent of 4+ years similar work experience.
Past customer service and cosmetic industry experience desirable
Intermediate to advanced proficiency with Microsoft Office (Outlook, Word, Excel)
Cursory knowledge of order processing software Sage 100 or NetSuite
Ability to work well independently and in a team environment. · Rigorous diligence; meticulous and accurate
Well organized, good tracking record skills
Ability to focus and work in a demanding environment.
Excellent communication and people skills
Flexibility and adaptability to change
WHAT WE OFFER
As an Operations Specialist, you will enjoy being part of an energetic and hands-on team, excited about beauty and home care. You will work with passionate and talented colleagues who inspire and support each other. We have fun and celebrate successes together, but we are also not afraid to roll up our sleeves and get the job done. We work hard and play hard!
On top of that you will get:
To work in a fast-paced industry that is highly innovative and agile
IBG is an international team of over 200 people across nine locations worldwide
Significant opportunities to grow, both personally and professionally.
A highly competitive total rewards package with a salary range of $55,000 to $65,000 depending on experience
Work in a hybrid environment – at least 3 days in our Chatsworth, CA office
A comprehensive benefits and employee wellness program
Of course, a great bunch of colleagues.
We are committed to creating an inclusive environment where diverse perspectives are valued and all employees have the opportunity to thrive. We welcome candidates from all backgrounds and experiences, and encourage applications from individuals of all races, ethnicities, religions, genders, sexual orientations, ages, abilities, and other identities. If you require accommodation at any stage of the hiring process, please let us know by contacting us at [email protected] so we can work with you to meet your needs.
