Job description
About the Role
We’re seeking a Revenue Operations Specialist to manage and optimize the company’s payment recovery and dunning processes, ensuring steady cash flow and minimized financial churn. This role focuses on identifying and resolving failed payments, managing payment retries and outreach, and coordinating payment-plan solutions for delinquent or at-risk customers. The ideal candidate combines analytical precision with customer empathy to maintain revenue continuity and strong client relationships.
₱35,000 - ₱50,000 a month
Key Responsibilities
- Own and execute dunning workflows, ensuring all failed or overdue payments are promptly retried, escalated, or resolved.
- Track, analyze, and manage payment recovery metrics, including retries, success rates, and outstanding balances.
- Coordinate with Customer Success and Finance teams to proactively reach out to clients with payment issues or upcoming renewals.
- Propose and manage payment-plan offers or split-payment arrangements for clients showing signs of financial strain.
- Identify and flag delinquent accounts for review, escalation, or retention follow-up.
- Maintain accurate, up-to-date records of payment activities in financial systems (e.g., Stripe, ProfitWell, or internal billing portals).
- Collaborate with the Finance team to ensure payment reconciliation and report accuracy.
- Analyze financial churn data to detect trends, root causes, and recovery opportunities.
- Support leadership in refining revenue retention strategies and automating dunning sequences.
Qualifications
- Minimum 2–3 years of experience in billing operations, finance, or revenue management, preferably in a subscription-based or BPO environment.
- Strong knowledge of payment platforms and financial tools (e.g., Stripe, Chargebee, ProfitWell, QuickBooks).
- Excellent analytical and follow-up skills; able to manage multiple accounts and priorities.
- Professional written communication and customer-handling skills for payment-related correspondence.
- Detail-oriented, with high accuracy in reconciliation and reporting.
- Comfortable working with cross-functional teams (Finance, Customer Success, Ops).
Preferred Skills
- Experience implementing or managing automated dunning workflows.
- Familiarity with churn analytics, retention forecasting, or revenue dashboards.
- Basic understanding of subscription billing structures and payment recovery KPIs.
Department: Finance / Revenue Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,000–50,000/month (based on experience and performance)
