Job Description
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.
Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.
Job Description
TITLE: Principal Product Support Specialist
WORKING LOCATION: Bangalore, India
WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week
SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM
Experience: 5–8 years
Job description:
Strong Computing and or IT background with at least 5-8 years of related work experience.
Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.
Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams
ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA
Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.
Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
Manage platform delivery (Server/DB/Access/Environment requests – Dev/UAT/Prod)
Exposure to agile, DevOps and/or automation is desirable.
Preferred Skills:
You have attention to detail and are motivated by high-quality results.
Good understanding of infrastructure, database, and environment management
Exposure to DevOps and release processes
Have the mindset of a cross-functional team member with all the skills necessary to serve our customers.
Processes high domain knowledge - meaning a very good understanding of the business, applications, and functionalities.
Self-organising, with the ability to work both independently and as part of a team.
Critical thinking and analytical skills, with troubleshooting and complex problem-solving ability, are a must.
Excellent verbal/written communication skills. Fluent in English
Qualifications
BE Computer Science/MCA or any other bachelor’s degree with the right experience
