Job Description
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.
Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.
Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.
Job Description
Job Title: Service Desk Engineer (L1/L2)
Location: Bangalore
Mode of work: Hybrid
Shift Timing: Rotational Shift
Job Summary
We are seeking a skilled and customer-focused Service Desk Engineer (L1/L2) to provide technical support for end users across infrastructure, applications, and devices. The role involves incident resolution, system administration, and collaboration during major incidents while ensuring compliance with ITIL best practices.
Key Responsibilities
Provide L1 & L2 technical support for software, hardware, and network-related issues
Handle incidents, service requests, and problems via Service Desk tools (BMC Helix)
Perform Major Incident Management and coordinate with resolver teams as per ITIL processes
Support Windows OS and Windows Server environments
Manage user accounts, access, and policies using Active Directory, Azure, and Microsoft Entra ID
Administer and support Microsoft 365 services
Perform software installation, patching, and system updates using SCCM/MECM
Conduct laptop and desktop imaging, deployment, and troubleshooting
Support and monitor systems using monitoring tools
Handle Cisco Webex calls, emails, and tickets with professional communication and email etiquette
Assist with basic IT security controls and IT compliance requirements
Provide intermediate-level network troubleshooting support
Ensure proper documentation and knowledge base updates
Deliver high-quality customer service with strong command of English (verbal and written)
Required Skills & Competencies
Strong Service Desk / IT Support experience
Excellent communication skills and email etiquette
Hands-on experience with:
Windows OS & Windows Server
Active Directory, Azure, Microsoft Entra ID
Microsoft 365
SCCM / MECM
BMC Helix
Knowledge of:
IT Security (Basic)
IT Compliance standards
Networking (Intermediate)
Monitoring tools
Experience in:
Laptop/Desktop Imaging
L1 & L2 troubleshooting (hardware and software)
Major Incident handling
Certification
ITIL Foundation (Preferred)
