Job Description
RCM Solutions Specialist
Location: Remote
Compensation: $60k-$120 OTE
Hiring Manager: Julie Hernandez
About Passage Health
Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 children. Yet families still face waitlists of up to a year for care, as providers struggle to meet demand with outdated systems and manual workflows.
We’re building the platform that powers autism care providers’ entire business—from clinical documentation to operations to billing—modernizing how care is delivered and scaling access across a $460B market.
Over the past year, Passage has grown more than 3x year over year, driven by strong customer demand and expanding partnerships across the autism care ecosystem. As we continue to scale, we’re focused on building durable foundations across the company, including the systems, processes, and decision-making needed to support long-term growth.
About the Role
We are seeking an RCM Solutions Specialist to support ABA providers through revenue cycle optimization, implementation projects, and day-to-day operational management. This role will work closely with the Billing Solutions Director, account managers, and billing teams to become a subject matter expert in platform functionality, billing workflows, and implementation best practices while ensuring timely completion of operational tasks and successful client outcomes.
This position is designed to expand consulting and implementation capacity, improve operational efficiency and account visibility, and develop additional subject matter expertise to reduce reliance on a single expert resource.
The ideal candidate possesses a minimum of one year of ABA billing and RCM operational experience, strong analytical and organizational skills, and the ability to guide clients through process improvements and system adoption initiatives.
What you will bring
A minimum of one year of experience in ABA Therapy billing and RCM operations
Experience with ABA RCM management or consulting
Expertise in using ABA billing software
Strong communication and presentation skills
Ability to analyze workflows and recommend process improvements
Strong documentation, organizational, and project management skills
Ability to manage multiple priorities and deadlines
Experience working with reporting, account tracking, and operational metrics
Familiarity with payer processes, claims management, and denial workflows
What you will be doing
Review current client billing and revenue cycle processes to identify opportunities for improvement
Support new client onboarding and RCM implementation activities
Assist with software configuration, workflow design, and operational setup
Participate in client discovery sessions and implementation planning meetings
Provide consultative guidance on billing workflows, operational efficiencies, and best practices
Monitor operational performance across assigned RCM accounts
Track key revenue cycle metrics, account deliverables, and open action items
Assist with claim, denial, aging, and payment follow-up coordination
Support account managers with client requests and operational reporting
Coordinate issue resolution between billing teams, clients, and internal stakeholders
Develop expertise in platform functionality, payer workflows, and implementation methodologies
Create and maintain onboarding documentation, process guides, training materials, and standard operating procedures
Conduct client training sessions and support user adoption efforts
Identify operational risks, workflow bottlenecks, and process improvement opportunities
Escalate complex billing, payer, or system issues as appropriate
Collaborate with the Billing Solutions Director on complex client initiatives and escalations
Why Passage Health
Opportunity to make a tremendous impact on the company and its customers
Chance to use your skills to help children with autism
Preference for working in a fast-paced environment with exciting challenges
Competitive salary and equity compensation
Healthcare, dental, and vision benefits
Passage Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
