IT Support Engineer

Job description

EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched its Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 52 countries worldwide ( MENA, EU, SEA). We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.

Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world.

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUS! Are you?

We are looking for an enthusiastic IT Support engineer based in Athens to join our fast-growing IT team in a company that revolutionizes the way that credit risk is managed.

As an IT Support Engineer, you will be responsible for providing remote support to EXUS’ Employees with the required IT services, as well as maintaining the company’s critical infrastructure up and running.

Responsibilities:

• Provide end-user support for hardware and software issues, ensuring timely and effective resolution.

• Maintain and support the organization’s internal network and IT infrastructure, including:

  1. Cloud servers, Hyper-V, and Windows Server (2019 and later)
  2. FortiGate firewalls in High Availability (HA) configuration

• Administer identity and access management through Active Directory and Microsoft Entra ID.

• Manage backup solutions using Azure Backup and CommVault.

• Ensure the availability, stability, and reliability of all critical IT services and infrastructure.

• Configure, monitor, and maintain FortiGate firewalls to ensure network security and compliance.

• Support and administer cloud-based platforms and services, including Azure, Microsoft 365, SharePoint, and SFTP systems.

• Deliver daily user support through the Jira Ticketing System (Atlassian), ensuring adherence to SLAs and best practices.

• Implement, manage, and onboard endpoints at scale using:

  1. Microsoft Intune & Intune Suite
  2. Windows Autopilot
  3. Microsoft Defender for Endpoint
  4. Microsoft Copilot for Security

• Manage user access and permissions, including:

  1. Account creation, modification, and deactivation
  2. Access control across systems, applications, and cloud services
  3. Enforcement of least-privilege and security best practices

• Conduct regular reviews and audits of user access rights to ensure compliance with internal policies.

• Act as a key point of contact for external partners and vendors, supporting procurement, reviewing commercial offers, and managing vendor relationships.2019, DPM Backup)

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of two (2) years of professional experience in IT support or systems administration.

• Strong expertise in hardware troubleshooting and end-user support.

• Solid hands-on experience with Microsoft administration tools, Windows Server environments, and Microsoft 365 services.

• Practical knowledge of Fortinet firewall and security products.

• Technical certifications (Microsoft, Cisco, Fortinet) are highly desirable.

• Fluency in English, both written and spoken.

\*\* Ability to work occasionally from our Athens (Petralona) office when required.**

At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance
• Unlimited time off