Job description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We’re building a more trustworthy Internet. Come join us.
Senior Cloud Engineer (Customer Solutions Engineer)
Fastly is looking for a passionate and exceptional customer-focussed solutions engineer to be the primary technical contact and trusted advisor for Fastly customers, building long-term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client-driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Senior Cloud Engineer will have broad technical expertise, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP).
What You’ll Do:
As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customer’s needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post-sales implementation of all Fastly products, such as logging endpoints, image optimization and VCL coding, while documenting key aspects of the customer’s configuration for troubleshooting and engagement.
Investigate and recommend improvements to customers’ implementation and utilization of Fastly’s technology stack
Look for opportunities to introduce new Fastly products that complement the customer’s needs
Partner internally to create customer strategies and assist with support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership
What We’re Looking For:
At least 8+ years of experience in Pre-Sales or Post-Sales roles within Sales Engineering, Technical Support, Technical Account Management, or Professional Services, ideally with a background in CDNs, Cloud, and/or Application Security products.
Success as a relationship builder and collaborator with excellent verbal and written communication skills. Empathy and understanding of the customer.
Experience with some or all of the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms, and associated Application server technologies and frameworks
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
Understanding of networking, including BGP, internet routing, and the difference between transit and peering
Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
Understanding of HTTP and API security best practices
This is a hands-on role; you must be willing to roll your sleeves, hop on the keyboard, and tackle customer issues and requests
Capable and willing to travel for customer meetings as necessary.
Must be fluent in Japanese and English
While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
We’ll be super impressed if you have experience in any of these:
Proficiency in one or more programming languages
Superior organizational and project management skills
Kubernetes Know-how. Kubernetes is now being used everywhere, and we always like to have more in-house knowledge
Knowledge of different Systems Config Management tools is very helpful
Any additional language skills
Work Hours
- This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to the following preferred locations:
- Australia (Remote) - Ideally based Melbourne or Sydney
This position may require travel as required by your role or requested by your manager.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
