Job description
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Associate, Asset Management
Your Location: Remote Anywhere within the USA
You Report To: Associate Manager, Asset Management and Skip Tracing
Your Schedule: Monday to Friday 8:00am - 4:30pm EST
Your Compensation: $20.37/hour plus monthly bonus
Learn more about our awesome Loss Mitigation team
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Asset Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financials’ process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses.
What you will do:
Your responsibilities include but are not limited to:
- Validate repossession requests submitted through the assignment dashboard to ensure accuracy and eligibility.
- Conduct thorough reviews of assignment criteria per the FHF Repossession Manual.
- Assign qualified repossession agents and oversee tracking, follow-up, and timely collateral recovery.
- Maintain strong, consistent communication with repossession partners to support efficient operations.
- Monitor and update all system statuses before and after repossessions to ensure data integrity.
- Process collateral release requests for agents and auction partners when accounts are reinstated.
- Perform hold and closure reviews of all repossession cases to ensure compliance and completeness.
- Adhere to all FHF compliance guidelines, policies, and regulatory requirements.
- Complete general administrative tasks as needed to support departmental workflow.
- Execute additional projects or assume additional responsibilities as assigned by management.
What you bring:
- 2+ years of consumer finance or related industry experience
- Demonstrated historical career stability
- High School Diploma from an accredited institution or GED equivalent required
- Ability to work independently
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to multi-task while maintaining high quality control standards
FHF Benefits…
- Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
