Job Description
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are the UKs fastest growing intercity coach network and are looking to expand our operations team. The launch of Flixbus is revolutionizing the UKs intercity coach market. We are now looking to expand our strong, dynamic and ambitious team to support our growth. We are searching for a driven, passionate and experienced Senior Operations Manager (m/f/d) to join our team in the UK!
About the Role
- Ensure high‑quality service delivery across the UK network by developing scalable processes, governance, and policies, and by fostering strong relationships with partner operators
- Work with partner operators and network planning to analyze punctuality, maintain service reliability, and ensure vehicles meet Flixbus’ customer promise, including robust cleaning standards
- Support partner operators with driver training to uphold a strong passenger experience, recognising drivers as key brand representatives
- Onboard new partner operators to enable the company’s targeted growth and collaborate with operators, stations, and planners on smooth timetable changes
- Monitor partner operator performance, ensuring consistent quality and reliability, and lead improvement plans when needed
- Manage day‑to‑day operational challenges in a 24⁄7 transport environment, using large datasets to identify trends and opportunities to enhance passenger experience
- Work with bus stations, local authorities, Traffic Control, Customer Services, and other stakeholders to support network expansion, customer‑facing process development, and implementation of global safety standards and audits
About You
- Possesses at least 5 years of relevant work experience
- Demonstrates in‑depth knowledge of industry standards
- Works in a process‑driven and structured manner
- Operates with a strong focus on KPIs and performance
- Brings highly analytical thinking and enjoys working with large datasets
- Thrives in a challenging environment and shows strong ambition
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
