Job Description
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are looking for a motivated and organized (Junior) Traffic Control Dispatcher (m/f/d), speaking French, Portuguese, English and Spanish, who will take an active part in the success of FlixBus and will have a direct influence on the functioning of the operations.
The role is based in Lisbon (hybrid model) and includes unlimited contract, a fixed annual gross salary plus a meal allowance of €10.20 per working day, additional pay for night, weekend, and public‑holiday shifts, a 50% subsidy for the Lisboa Viva public transport pass, and access to further benefits.
About the Role
Ensure quality control of daily operations across France, Spain, and Portugal
Handle incoming calls and emails from drivers and coach partners in a multilingual environment (FR, EN, ES, PT)
Support additional saturated markets when the required language (e.g., English) is mastered
Manage delays, accidents, and incidents in line with internal operational guidelines
Monitor delays using internal alert systems and inform passengers promptly via notifications
Rebook or reassign passengers to alternative services in cases of delays, cancellations, or incidents
Document all incidents thoroughly, take appropriate measures, contribute to process improvements, and collaborate closely with the team leader
About You
- 1+ years of experience in a customer service or customer support–related role
- Fluent multilingual proficiency in English, Portuguese, French, and Spanish
- Experience in transport management, operations, or handling exceptional and emergency situations is a strong plus
- Strong communication skills and high comfort working collaboratively in team environments
- Flexibility to work in rotating shifts (including weekends) within a 24⁄7 operational environment
- Solid command of the Microsoft Office suite
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
