Job Description
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
About PorchToPatio
Since 2008, PorchToPatio has helped customers create high-end outdoor spaces in their own backyard. We are seeking a professional customer service advocate to join our expanding global team for our North American market. In this multifaceted role, you will act as an “outdoor living consultant,” guiding customers through their purchases while solving (sometimes) complex logistical challenges to ensure operational efficiency.
Key Responsibilities
Catalog Management: Efficiently list and launch new products across Amazon, Wayfair, Walmart, and our Shopify storefront.
Listing Enrichment: Audit and optimize existing listings. This includes improving SEO (titles/keywords), enhancing product descriptions, and ensuring high-quality imagery/A+ content is correctly deployed.
Platform Troubleshooting: Serve as the primary point of contact for marketplace issues. You must proactively open, track, and resolve cases with Seller Support regarding listing suppressions, categorization errors, or account health flags.
Shopify Integration: Ensure product data remains consistent between our Shopify backend and third-party marketplaces.
Inventory & Pricing Updates: Monitor and update listing status to ensure accuracy across all active channels.
Qualifications & Requirements
Platform Expertise: Proven experience managing backends for Amazon Seller Central, Wayfair Partner Home, and Walmart Seller Center.
Technical Proficiency: Strong grasp of Shopify (bulk product uploads, variant editing, etc)
Problem-Solving: A “never-give-up” attitude when dealing with automated support tickets; ability to escalate issues until resolved.
Communication: Fluent English with the ability to write compelling, SEO-friendly product copy and professional correspondence with support teams.
Attention to Detail: Precision in data entry is critical.
Schedule & Logistics
Availability: Must be online and active during the core window of 9:00 AM – 2:30 PM EST, Monday through Friday.
Communication: Must be reachable via [Slack/Email/Teams] during these hours for real-time collaboration.
Status: Independent Contractor.
Reports to Director of Marketing
What’s Offered
Competitive salary and equity packages
Flexible vacation and PTO
At PorchToPatio, we value team members who are eager to grow and master the nuances of the e-commerce industry. We are looking for a dependable professional who takes pride in their work and enjoys providing a “white-glove” service experience. If you are a proactive communicator who thrives in a fast-paced environment, we look forward to reviewing your application!
