Job description
WHAT YOU’LL BE WORKING ON
- Assisting the merchants at all stages of cooperation
- Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants
- Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process
- Maintaining long-term business relationships and daily communication with merchants
- To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have
- Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
- Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 2+ years of experience in Client Success or Business Development roles
- Mandatory experience working with merchants in the e-commerce sector
- Willingness and ability to learn quickly in a dynamic environment
- High sense of responsibility and ownership
- Strong communication skills, including daily cross-team collaboration
- Excellent written and spoken English (B2 or higher) and fluent russian
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company’s expense - we favor the continuous development of our employees
- Hybrid type of work
- Vacation time; bank holidays; Sick leaves; Additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
