Job Description
Job Description: Account Manager - Business Growth Catalyst
If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel your ambitions, push you out of your comfort zone, and give you the opportunity to achieve the best results while driving impactful change. At Glovo, we offer a fast-paced, non-vanilla culture where talent thrives, and every day is filled with purpose.
We’re the fastest-growing multi-category app, connecting millions of users with businesses and couriers across more than 1,500 cities in 25 countries. From delivering essentials to pioneering new solutions powered by technology, we’re revolutionizing how people connect with their everyday needs.
YOUR MISSION
As an Account Manager, you will be a Business Growth Catalyst. You will play a pivotal role in developing strategic partnerships to maximize revenue growth, improve partner profitability, and elevate the user experience. You will take full ownership of your portfolio, working autonomously while collaborating with cross-functional teams to deliver exceptional results.
The Journey
- Build and nurture strong, trust-based relationships with Glovo’s partners, focusing on long-term collaboration and business growth.
- Proactively identify partner needs, challenges, and opportunities, providing tailored solutions to enhance performance.
- Analyze partner data to develop and implement customized strategies for revenue growth and operational efficiency.
- Lead negotiations for contractual terms, including commissions, promotional campaigns, and exclusivity agreements.
- Collaborate with internal teams (marketing, operations, tech) to address challenges, drive initiatives, and optimize processes.
- Monitor and manage KPIs, such as GMV growth, operational performance, and user satisfaction, using reporting tools to track progress and make data-driven decisions.
- Design and execute Joint Business Plans (JBP) to align on shared goals and achieve measurable outcomes.
- Proactively engage churned or inactive partners, implementing strategies to re-engage and retain them.
What You’ll Bring to the Ride
- A Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
- Minimum of 3 years of experience in account management, business development, or a similar role in high-performance environments.
- Advanced English skills (written and spoken); additional language knowledge is a plus.
- Familiarity with CRM tools (e.g., Salesforce) and strong proficiency in Google Sheets, Excel, and data analysis platforms.
- Strong negotiation skills with a proven ability to close deals and drive value for all parties involved.
- An analytical, problem-solving mindset with the ability to interpret complex data and propose actionable strategies.
- Proactivity, adaptability, and resilience in a dynamic, fast-paced environment.
- Exceptional communication skills, with a persuasive and empathetic approach.
- A growth mindset and curiosity, with a passion for learning and finding innovative solutions.
- Ownership mentality, consistently delivering on objectives with autonomy and accountability.
Main KPIs
- Partner growth in GMV and orders.
- Percentage of partner-funded promotional orders.
- Revenue generated from monetized assets.
- Operational KPIs affecting user experience (e.g., cancellations, incorrect orders).
- Retention and reactivation rates for churned or inactive partners.
Main Areas of Contact
- Local teams: marketing, operations, finance, sales, partner support, and content management.
- External: partner decision-makers, operational managers, and marketing stakeholders.
What We Offer
- 💪 Top-tier private health insurance.
- 🍔 Monthly Glovo credits to satisfy your cravings.
- 🏊 Discounted gym memberships.
- 🏖️ Extra time off, flexible work-from-home options, and the chance to work remotely for up to three weeks a year.
- 👪 Enhanced parental leave and office-based nursery options.
- 🧠 Online therapy and mental well-being benefits.
- 📚 Access to professional training and resources to advance your career.
Why Join Us?
At Glovo, we celebrate diversity and inclusion, believing they enrich our teams, products, and culture. We embrace authenticity, encourage you to bring your whole self to work, and are committed to providing equal opportunities to talent from all backgrounds.
So, ready to take the wheel and make this the ride of your life? Join us in creating impact, innovation, and growth for millions of people worldwide.
Explore our culture on Instagram and connect with us on LinkedIn.
