Job Description
Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 24⁄7 rotating shifts Including evening and weekend working hours.
As a WordPress Developer on GoDaddy’s WordPress Premium Support team you’ll provide fast, professional, and top-tier service using your WordPress expertise. You’ll be the go-to expert who helps customers quickly resolve their website issues and get back on track.
What you’ll get to do…
- Troubleshoot user interface issues using HTML, CSS, JavaScript, and PHP
- Manage all technical aspects of WordPress with efficiency and attention to detail
- Conduct audits, troubleshoot plugin and theme conflicts, and handle plugin/theme installations
- Manage and troubleshoot MySQL databases
- Serve as the expert liaison for GoDaddy call center employees regarding WordPress-related questions or issues
- Deliver excellent customer service via email and support tickets, ensuring timely follow-ups and empathetic communication
- Collaborate effectively across departments and levels within the organization to resolve customer issues
Your experience should include…
- 2+ year’s experience in working with WordPress
- Proficiency with browser debugging tools
- Strong understand of CSS modifications to ensure consistent style across platforms and browsers
- Experience in working with WooCommerce and its add-ons is a plus
- Experience with website speed optimization techniques
- Solid understanding of MySQL, phpMyAdmin, and the WordPress database structure
- Basic knowledge of SSH
- Patience, empathy, and a passion for helping less technical customers resolve website issues
You might also have…
- Experience in using a ticket system to answer and resolve Customer issues
- Experience working toward KPI’s and Net Promoter Score (NPS)
We’ve got your back… We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
