Job Description
Description
The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery.
Key Responsibilities:
Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates.
Enter and manage quotes and orders through multiple systems in a timely, accurate manner.
Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers.
Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses.
Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request.
Participate in Furniture Customer Service department meetings and ongoing training.
Decision-Making/Scope/Financial Responsibilities:
Balance customer satisfaction with company policies and financial interests.
Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment.
Support financial operations through accurate order entry, billing, and application of discounts.
Abilities/Key Competencies/Skills:
Strong customer service orientation with clear, professional communication.
Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners.
Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).
Critical thinking and problem-solving with a focus on efficiency and seller outcomes.
High attention to detail, organization, and follow-through.
Ability to multi-task and adapt to changing priorities.
Collaborative, team-oriented mindset with a positive, professional attitude.
Solid organizational and time management skills.
Comfort working in a fast-paced, contact center environment with measurable performance goals.
Ability to troubleshoot for solutions before escalating.
Ability to remain open minded and agile when new business decisions change a process or procedure.
Requirements
Experience/Education:
High school diploma or equivalent
Minimum of 3 years of Customer Service experience preferably in a fast pace environment
Experience working with luxury brands
