Job description
Job Description
WHAT YOU’LL DO
As an Area Controller for Area 1 (NSW, QLD, NZ) you are responsible for.
Increase selling and profitability
- Define and clearly communicate the financial and commercial strategy needed to achieve country goals in collaboration with the Area Team. This includes setting Sales, Hours and Salary budgets for all stores in your area
- Monitor and Follow-up on commercial performance KPI’s and work with the Area Team to identify commercial opportunities
- Perform monthly Profit & Loss analysis focusing on Sales, Salaries, Other Costs and Profit - and support your team to determine actions to improve results
- Proactively forecast selling and salary cost development to drive selling and increase profitability
- Initiate and take part in regular follow-up and alignment meetings with Store Management and Area Team
- Be an ambassador for a profitability mind-set
Secure correct store scheduling
- Regularly follow up sales and hours planning whilst supporting and educating Stores in aligning sales planning and scheduling with the aim to improve efficiency and secure great customer experience
- Set hourly function plan with Store Management to enable strong Store Operations, efficiency, and a Great Staff and Customer Experience
- Secure strong execution by aligning function plan, schedules and contract structure
- Make frequent store visits to follow up on scheduling and the execution of daily plan. Coach and align actions to support customer experience (Visit top stores minimum once per week)
Secure best practice garment allocation
- Together with Merchandising review and optimize allocation parameters
- Team up with Logistics Team to set garment delivery schedules
- Partner with Area Manager & Area Team to secure operational best practice routines in your Stores
- Drive commerciality and selling by making the Store Team aware and knowledgeable about the right way to work with garments in store (e.g., Best-selling products and seasonal garments)
People & Teams
- Coordinate with Area Manager, Area HR and Country Controlling Manager to secure training of controlling talents in order to support the business needs
- Communicate clearly about business performance and goals to your Stores and Area Team
- Collaborate regularly with support functions at the Country Support Office
- Support your Area Team members with clear analysis to support their development and actions
- Educate Store Management and Area Team members on all aspects of controlling
- Strengthen our Company Culture by promoting feedback in our daily work
WHO YOU’LL WORK WITH
As an Area Controller for Area 1 (NSW, QLD, NZ) you collaborate closely with your Area Manager, Store Leadership teams, and the Area Team to drive commercial performance and operational excellence. In addition, you’ll partner with key support functions such as Merchandising, Logistics, HR, and the Country Controller to ensure alignment on financial planning, garment allocation, and workforce strategies. This role is highly cross-functional, requiring strong relationships across the business to deliver results and support the development of our people.
WHO YOU ARE
We are looking for people who are…
- Analytical & Strategic Thinker: Ability to interpret data, set goals, and create actionable plans.
- Experienced in store operations, workforce planning and efficiency optimization.
- Strong collaborators who can influence a variety of stakeholders.
- Excellent communicators – clear written and verbal communication and ambassador for feedback driving a growth mindset.
- Customer centric: Committed to driving commerciality and enhancing customer experience.
We are looking for people with…
- Financial & Business acumen – Experience with budgeting, forecasting, and profitability analysis.
- Commercial awareness and KPI understanding.
- Strong planning and prioritization skills.
- Previous experience in senior leadership role in store and/or retail support office experience.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- We offer flexible working arrangements with the option to WFH 2 days a week. Subject to business needs
- You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
- We are an inclusive company where you are encouraged to be yourself at work
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
