Job Description
Job Description
As a Retail Operations Controller, you will play a central role in optimizing retail performance by driving operational analysis, cost control, and process efficiency across all markets in the region. You will partner closely with Store Operations, Sales, Merchandising, Marketing, and Expansion teams to ensure that operational planning and execution are aligned with commercial priorities and store‑level goals. In this role, you will deliver clear insights, identify operational risks and opportunities, and support the development of streamlined, scalable processes that enhance productivity, elevate store execution, and contribute to sustainable business growth.
What you will do:
Workforce Planning: Lead the coordination of staff scheduling (i.e. Sales Advisors, Visual Merchandising, Store Management) in alignment with business needs and traffic patterns, developed by the Business Planning & Performance Analysis Controllers
Recruitment Planning: Align with Human Resource / Talent Acquisition team to provide recommendations to optimize headcount placement (i.e. Full-time vs. Part-time ratio), in line with sales performance & plan
Invoice Management: Monitor and manage invoice flows to ensure timely and accurate cost booking
Delivery Planning: Track and optimize delivery schedules, frequency & reduce inefficiencies in the supply chain process
Compliance & Auditing: Guarantee 100% compliance with security audits and stock take procedures.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
Highly Organised with Attention to Detail: Ability to manage logistics, stock routines, invoice processes, and retail operational compliance in a structured way.
Retail Scheduling: Understanding of workforce planning & scheduling, applying to visitor traffic flow
Retail Operations Knowledge: Ability to identify and address operational issues related to logistics, supply chain, and stock management.
Strong Communication & Collaborative Skills: Act as a clear and reliable point of contact for both regional functions and store teams.
Ability to Manage Multiple Priorities: Capable of thriving in a fast-paced retail environment, ensuring compliance and efficiency.
Additional Information
This is a full‑time role based in our Regional office, Singapore. The position requires a presence in the office 4 days a week, and candidates must already have the right to live and work in Singapore.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this colleagues also receive:
- H&M Group staff discount
- Flexible work arrangements
- Celebration of Long Service Award
- HIP - H&M Incentive Program for Long service employee
- Annual leave / Sick leave
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office, as and when required. While remote working is an integral part of our part of our offer, occasional office presence will be required to foster strong collaborations and team work.
Please upload an English CV.
Please note this position is offered on a local contract, therefore you should have the legal right to work in China before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
We are looking forward to hearing from you!
