Job Description
Job Description
WHAT YOU’LL DO
As a Sales Market Security Manager, your main focus will be to develop, implement, and oversee the security service areas for the sales market across our stores and offices. Lead a team of security professionals and specialists accountable for ensuring the protection of our people, reputation, and assets creating a secure, safe and ethical environment.
This hybrid role reports into our General Manager Canada and is based out of our Toronto, CA Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Lead, inspire and mentor a team of security professionals and specialists focusing on loss prevention, health & safety, asset protection, security risks management and compliance.
- Support talent development through coaching, training and performance management.
- Foster strong cross-functional collaboration with all Sales Market roles (Operations, Human Resources, Legal, IT, Construction, Facilities, Logistics, Accounting, Supply Chain and many others)
- Promote a culture of integrity, accountability and continuous improvement
- Set function goals, budgets and KPIs adapted to country and sales market risk landscape and set actions to meet them
- Enhance leadership visibility and support security awareness at all levels within the sales market
- Serve as a senior escalation point for potential misconduct, fraud, investigations and policy breaches
- Coordinate scenario planning, crisis simulation exercises and cross-functional response activation
- Manage Security standards, strategies, compliance programs
- Lead the loss prevention strategy and oversee implementation. Set goals, monitor KPIs, and ensure measures are in place to reduce shrinkage across all channels
- Ensure that sales market teams are trained and aligned on loss prevention best practices
- Oversee the security systems roadmap; ensure technologies are effectively deployed, maintained and evaluated for continuous improvement
- Identify technological gaps and drive innovation in the security ecosystem to improve safety and efficiency
- Oversee the health & safety strategy across the sales market, ensuring compliance with legal requirements and guidelines
- Guide H&S team members in driving safety culture, training, incident reporting and preventive measures
- Provide leadership during audits, inspections and compliance reviews
- Champion a culture of continuous improvement, responsibility and collaboration
- Act as a subject-matter expert to support strategic decisions related to risk, safety and brand protection
- Maintain full ownership and oversight of all Security financials within the Sales Market, including budgets, forecasting, investments, invoice management, accruals, and the overall lifecycle of budget related activities to ensure financial accuracy and operational efficiency.
- Lead and drive the Sales Market Loss Prevention strategy by proactively identifying shrink trends, mitigating losses, and partnering with cross functional teams to implement effective actions that reduce risk and improve overall profitability.
- Maintain full responsibility for Security vendor management, including the tender process, vendor selection, contract negotiations, performance management, and compliance with H&M Global guidelines and service expectations, while ensuring all contracts remain active, updated, and renewed before expiration.
- Ensure all insurance policies are properly established, maintained, renewed, and paid on time to secure appropriate coverage and minimize organizational risk exposure.
Qualifications
We are looking for people with…
- Bachelor’s degree in Security Management, Criminal Justice, Risk Management, Business Administration or related field
- Professional certifications preferred (e.g., CPP, PSP, CPO, IOSH/NEBOSH Safety Certification)
- Proven experience (3+ years) in retail security, loss prevention or physical security management—preferably in multinational or large-scale retail company
- Strong knowledge of retail operations, security technologies, risk assessment methods and investigative procedures
- Solid understanding of health & safety legislation and crisis response protocols
- Strong leadership, stakeholder management and communication skills
- High integrity, confidentiality and strong ethical judgment
- Analytical thinker with the ability to interpret data and translate insights into actionable plans.
- Ability to work under pressure, manage crises and make timely decisions
- Excellent organizational and project-management abilities
- Fluent in English; additional languages are an advantage
Additional Information
WHY YOU’LL LOVE WORKING HERE
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
You’ll be able to express your personal style with our employee discount at H&M, and COS
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
Compensation: annual salary is $113,994**
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
