Job Description
Job Description
WHAT YOU’LL DO
As a Work Force Management Specialist, you will drive sales and profitability by planning, budgeting and analysing labour hours, staffing costs and scheduling efficiency across stores. You will support Store and Area Managers with insights, training and system expertise to ensure accurate scheduling, smooth operations and compliance with Workforce One, Argos and Star processes, while partnering closely with Payroll, IT and People. In this role, you will be responsible for the Sales Market Greece consisting of Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia & Herzegovina, Albania, Kosovo and North Macedonia.
You will:
- Budget effective and ineffective hours as well as salary costs for all stores in line with country goals.
- Forecast workforce developments proactively and communicate insights to Area Managers to support sales and profitability.
- Follow up regularly on sales results, hours planning and salary cost budgets, and support stores in aligning sales planning and scheduling.
- Set and continuously align hourly function plans, schedules and contract structures together with Store Management to enable efficient store operations and a great customer and colleague experience.
- Define the desired contract structure per store together with Area Managers and translate targets into recruitment needs in close cooperation with recruitment partners.
- Initiate and lead follow‑up meetings with Store Managers based on performance analysis and steering from Area Managers.
- Conduct regular store visits together with Area Managers to validate analyses, coach stores on daily planning and gather operational insights.
- Follow up on function plan quality and scheduling accuracy, analyze deviations versus budget and initiate corrective actions.
- Maintain deep knowledge of Workforce One, Argos and Star systems, manuals and guidelines.
- Act as the country point of contact for complex system questions and secure correct data flow.
- Prepare and deliver trainings and collaborate closely with Payroll, Country IT and system providers.
- Educate Store Management on controlling principles, planning and follow‑up to strengthen financial and operational capabilities.
- Enable strong planning and scheduling competence within Store Management teams to secure a consistent omni customer experience.
WHO YOU’LL WORK WITH
As a Work Force Management Specialist, you will work closely with Store Managers, Area Managers, Payroll, People, Country IT and system providers. You will collaborate across functions to secure effective workforce planning, compliant processes and strong operational performance in stores.
WHO YOU ARE
We are looking for people with…
- A Bachelor’s degree, preferably within Finance, Business Administration or Economics, or equivalent experience.
- Experience in retail, preferably in a retail management, business analyst or retail operations role.
- Strong interest in workforce planning, scheduling efficiency and cost control.
- Proficiency in Microsoft Office and workforce or sales planning tools, with the ability to adapt to company‑specific systems.
- The ability to coach, support and guide managers in planning and performance topics.
- Fluency in English, written and spoken.
And people who are…
- Structured and analytical, with the ability to translate data into clear operational actions.
- Confident collaborators who work effectively with managers at different levels.
- Clear communicators who explain planning and system topics in a pragmatic way.
- Proactive and solution‑oriented, with a strong sense of ownership.
- Role models of H&M values, with a growth mindset and focus on continuous improvement.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:
- 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET)
- H&M Incentive Program – HIP. Learn more about the program here
- Private Health and Life Insurance
- Food Vouchers
- Long Service Reward at 10, 15 & 20 year anniversary
- Baby Birth Gift Card
- Retirement Reward
- Bonus for Referring a Friend
- Hybrid Work Model
- Unlimited Career Opportunities (over 70% of our recruitment processes are internal)
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time role based within Sales Market Greece.The Work Force Management Specialist reports to Controlling Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 12th of June 2026. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
