Job Description
Description
WE’RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS.
In this role, you will:
Design and build IVR call flows and routing logic using NICE CXone Studio
Develop and maintain API integrations (CRM, payment systems, web services)
Configure ACD, skills, queues, and agent profiles
Support testing cycles and deployments across DEV, UAT, and PROD
Troubleshoot call routing, scripting, and platform issues
Create and maintain technical documentation and call flow diagrams
Collaborate with internal business, IT, and security teams, as well as vendor partners
Requirements
3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)
Strong hands-on experience with IVR scripting, ACD configuration, and call routing
Solid understanding of REST APIs and system integrations
Experience supporting testing, deployments, and production operations
Good understanding of contact center operations (voice and digital channels)
Strong troubleshooting and problem‑solving skills
Effective communication skills and ability to work cross‑functionally
Nice to have:
NICE CXone certifications
Experience in utility or regulated industries
High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.
We support an accessible recruitment process and are happy to provide accommodation upon request.
Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.
