Job Description
Description
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team, peers, and internal customers.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
Hostaway is seeking a Partner Integration Manager to be responsible for enabling and supporting the technical success of Hostaway’s partner ecosystem, including partner-built API integrations, troubleshooting, and partner enablement.
This role sits at the intersection of Partnerships, Product, and Support, ensuring integrations are stable, scalable, and partner issues are resolved efficiently. The role requires strong technical understanding, clear partner communication, and the ability to operate independently in a fast-paced, remote SaaS environment.
Your Mission
Support the end-to-end partner integration lifecycle ( onboarding → certification → go-live → ongoing support)
Guide partners in building and maintaining integrations using Hostaway APIs and best practices
Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations
Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices
Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption
Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation
Validate integrations as part of certification and go-live readiness
Monitor integration health and proactively identify risks or issues
Ensure partners meet Hostaway technical and certification standards
Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits)
Support 200+ partners with technical queries via Slack and Emails
Build and improve integration support processes and documentation
Requirements
2–4 years experience in technical support, integrations, or API-based roles
Strong understanding of APIs, webhooks, and data flows
Excellent written English (partner-facing communication)
Experience working in a remote, async SaaS environment
Able to work with EST overlap and flexibility across time zones as needed
Strong ownership mindset with the ability to operate independently
Proven ability to manage multiple technical issues and priorities simultaneously
Familiarity with collaboration and support tools such as Slack and Zendesk
Nice-to-Haves:
Experience supporting partner-built integrations or developer ecosystems
Familiarity with tools like Jira, ClickUp, or Asana
Experience with API tools (Postman, logs, debugging tools)
Exposure to CRM systems (Salesforce, HubSpot) for partner tracking
Experience working cross-functionally with Product or Engineering teams
What we offer
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
