Vacasa

Vacasa, a Casago company, started as a vacation rental management platform in 2009. We serve homeowners and guests across North America, including 41 U.S. states, Canada, Mexico, Belize, and Costa Rica. We manage over 38,000 vacation homes and serve more than 3 million guests annually, with over 500,000 5-star reviews on Vacasa.com.

For homeowners, we offer comprehensive vacation rental management. This includes 360-degree revenue management that uses data on guest demand, available properties, and local events to determine nightly rates. We also provide continuous property care by dedicated local teams, marketing, and booking management across various platforms. We hold licensed real estate brokerage/property manager credentials in many U.S. states and Canada.

For guests, we offer a selection of vacation rentals, from beach cottages and ski chalets to luxury apartments, across many destinations. Guests can book directly through us or via partnerships with platforms such as Airbnb, Vrbo, Booking.com, American Express Select Homes + Retreats, and Homes & Villas by Marriott Bonvoy. We prioritize professional cleaning, ²⁴⁄₇ guest service, and a worry-free cancellation policy allowing full refunds within 24 hours of booking for homes we manage. To give you confidence when booking, we offer flexible payments through Affirm for eligible U.S. stays and trip insurance options. Our app provides guests with trip details, directions, home guides, and ²⁴⁄₇ support. Many of our properties offer amenities like hot tubs, ski-in/ski-out access, oceanfront views, fireplaces, mountain views, and dog-friendly options.

Our leadership team includes Steve Schwab (CEO), Joe Riley (President), Anand Naimpally (CFO), Carlos Corzo (CTO), John Banczak (COO), Catrina Wakefield (VP of Franchise Sales Development), Rebecca Boyden (Chief Legal and Administrative Officer), and Bob Milne (SVP of Operations).

Our mission is to empower homeowners, guests, and employees to invest in vacation. We aim to serve homeowners, guests, and team members by delivering exceptional service, helping them realize their dreams.

Our core values are: Innovation (defying the status quo and generating new ideas), Accountability (delivering on commitments), Growth (continuous improvement and development), and Empathy (prioritizing relationships with guests, homeowners, and colleagues).

We have between 1,001 and 5,000 employees. We foster a culture that values curiosity, an entrepreneurial spirit, and thriving in a rapid-growth environment. We encourage innovation and accountability, focusing on continuous growth and improvement. Empathy is a key value for us, highlighting the importance of relationships with guests, homeowners, and team members.

Our work environment supports flexibility, offering remote or hybrid options for Central Support Roles and flexible vacation options to promote work-life balance. We are committed to developing emerging leaders and building high-performing teams within our geographically dispersed operations. We also support the communities we serve through partnerships with local charities.

We offer a range of employee benefits, including health, dental, and vision insurance based on hours worked, along with employer-sponsored and voluntary supplemental benefits. Employees can participate in a 401K retirement savings plan with an immediate 100% match on the first 4% contributed. Health and Dependent Care Flexible Spending Accounts are also available based on hours worked.

We provide Paid Flex Time Off/Vacation & Sick Time, an Employee Assistance Program (EAP), and employee discounts, including 20% off vacation rentals and Vacasa credits on work anniversaries that grow with tenure. Our compensation is designed to be fair and competitive, reflecting skills, experience, and contributions. Employees also receive necessary equipment for their roles and have access to career advancement opportunities. Remote and hybrid work options are available for Central Support Roles. For example, roles in Chile receive Extended Health Benefits.