Job Description
Description
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team, peers, and internal customers.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
We are seeking a proactive and highly organized Partner Success Manager to own the operational success, performance, and experience of Hostaway’s partner ecosystem.
This role is responsible for managing partner relationships at scale, driving onboarding and activation, ensuring ongoing partner success, and improving operational processes across the partnership lifecycle.
You will act as the primary point of contact for partners, ensuring a high-quality experience while working cross-functionally with Product, Support, Marketing, and Partnerships to resolve issues and drive measurable outcomes.
Your Mission
Own day-to-day relationships with 200+ marketplace and strategic partners
Act as the primary point of contact for non-technical partner inquiries
Ensure partners are successfully onboarded, activated, and continuously engaged
Proactively identify and address partner issues, risks, and growth opportunities
Drive partner accountability and ensure alignment with Hostaway processes and expectations
Own the onboarding of partners and activation
Track partner activity, engagement, and operational performance
Coordinate and manage partner communications (updates, campaigns, newsletters)
Collaborate with Product, Support, and Partnerships teams to resolve partner issues
Identify gaps in workflows and propose process improvements
Requirements
3-5 years of experience in Partner Success, Customer Success, or SaaS Operations
Strong communication skills (written and verbal English)
Proven ability to manage multiple stakeholders and priorities in a fast-paced environment
Highly organized with strong attention to detail
Experience working in a remote, async SaaS environment
Able to work with EST overlap and flexibility across time zones as needed
Strong ownership mindset with ability to operate independently
Hands-on experience using collaboration and support tools such as Slack and CRM platforms (e.g. Salesforce, HubSpot)
Nice-to-Haves:
Experience in SaaS startups or partner-facing roles
Familiarity with project management tools (ClickUp, Monday.com, Asana)
Experience supporting partner communications, campaigns, or enablement initiatives
Exposure to email marketing or newsletters (e.g. HubSpot)
Experience working cross-functionally with Product, Marketing, and Support teams
What we offer
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
