Job Description
Description
NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
About the role
We’re hiring a Sales Operations Administrative who will own and optimize inbound lead and demo distribution so Sales Development Representatives (SDRs) & Account Executives (AEs) receive equitable, SLA-compliant opportunities.
You will administer Salesforce and ChiliPiper routing, remove bottlenecks, and keep daily sales operations running smoothly. You will also build trustworthy reporting that helps leaders allocate capacity and increase conversion.
What you’ll do…
Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows.
Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.
Requirements
1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams.
Salesforce or similar CRM admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards.
Practical experience (or strong aptitude) with ChiliPiper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations.
Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates.
Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results.
Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA.
Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth.
Nice to have
Salesforce Administrator certification (or in progress).
Deeper ChiliPiper experience with Inbound Concierge and advanced router logic.
Familiarity with Outreach, Gong, and territory planning concepts.
Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.
What we offer
Competitive compensation
Equity in a profitable, fast-growing scale-up.
100 % remote with flexible working hours.
Values-driven culture and teammates in 40 + countries.
Generous annual leave plus country-specific benefits (health coverage, pension, etc.).
Rapid career growth—our pace creates constant new opportunities.
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
