Job Description
HOURGLASS COSMETICS — Marketplace Manager, Amazon (Hybrid Role)
Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.
The Marketplace Manager will own and grow Hourglass’s marketplace business, with primary responsibility for Amazon and TikTok Shop. As a highly hands-on individual contributor, this role drives profitable growth, operational excellence, and customer acquisition while protecting Hourglass’s luxury positioning through direct execution across marketplace operations, content, merchandising, advertising, and account management.
WHAT YOU DO:
- Own marketplace performance across Amazon and future marketplace channels.
- Protect and enhance Hourglass’s luxury positioning through marketplace pricing, assortment, content, promotions, and customer experience.
- Manage product catalog operations, including listings, variations, flat files, keyword optimization, product data maintenance, and troubleshooting.
- Optimize marketplace content and merchandising, including PDPs, A+ content, Brand Stores, imagery, videos, FAQs, and other customer-facing experiences.
- Lead new product launches end-to-end, from content readiness and QA through launch execution and performance monitoring.
- Own marketplace operations, including inventory planning, FBA execution, Seller Central administration, issue resolution, reimbursements, launch tracking, and promotional calendars.
- Build and maintain marketplace workflows, SOPs, trackers, and reporting processes to ensure continuity, scalability, and cross-functional clarity.
- Serve as the primary owner of marketplace agency relationships, setting priorities, reviewing performance, providing strategic direction, and holding partners accountable to growth, profitability, operational, and brand objectives.
- Develop and oversee marketplace advertising programs, ensuring investments support business goals and deliver efficient growth.
- Experience managing affiliate, creator, and social commerce programs; TikTok Shop experience is a plus.
- Monitor account health, Buy Box ownership, pricing integrity, listing suppression, unauthorized sellers, compliance risks, and fulfillment issues.
- Own marketplace reporting and analysis, leveraging AI and automation to uncover insights, improve decision-making, and streamline workflows.
YOU’LL LOVE THIS JOB IF:
- You are highly ANALYTICAL and use data to identify opportunities and solve problems.
- You are STRATEGIC and connect marketplace execution to broader business goals.
- You are OPERATIONALLY EXCELLENT and enjoy rolling up your sleeves and balancing strategic thinking with hands-on execution.
- You are a strong COMMUNICATOR who collaborates effectively across functions and external partners.
- You are AGILE and adapt quickly to changing priorities and marketplace environments.
- You are CURIOUS and leverage AI, automation, and emerging technologies to improve efficiency and impact.
- You are PASSIONATE about beauty, commerce, and creating exceptional customer experiences.
QUALIFICATIONS:
- Minimum 5 years of experience in e-commerce or marketplace management, including direct ownership of Amazon Seller Central operations and performance.
- Demonstrated expertise with listings, variations, flat files, backend keywords, catalog management, and marketplace troubleshooting.
- Strong experience optimizing marketplace content, merchandising, and customer experience.
- Experience with FBA, inventory planning, forecasting, account health, compliance, and operational issue resolution.
- Experience managing or overseeing marketplace advertising programs and agency partners.
- Experience with creator, affiliate, influencer, or social commerce programs; TikTok Shop experience is a plus.
- Strong analytical skills with advanced Excel proficiency and experience leveraging AI, automation, and analytics tools to improve productivity, insight generation, and business outcomes.
- Comfortable working directly within Amazon Seller Central and marketplace platforms on a daily basis, with a willingness to own both strategy and execution.
- Experience managing external agencies, vendors, and technology partners.
- Excellent cross-functional communicator with the ability to prioritize, influence, and execute in a fast-paced environment.
- Beauty, luxury, or premium consumer goods experience preferred.
- Must be able to work from Corporate Office at least 60% of the time
The expected base salary range for this position is $90,000 to $95,000 per year. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.
This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.
Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or [email protected].
Equal Opportunity Employer/Veterans/Disabled
Applicants and employees are protected from discrimination under Federal law. For more information, please see Know Your Rights.
