Job description
Member Success Advocate
About How to MANAGE a Small Law Firm
How to MANAGE a Small Law Firm is a fast-growing and highly entrepreneurial business management, personal development and coaching company, specializing in solo and small law firms. Inc Magazine has named How to MANAGE a Small Law Firm to its list of the 5,000 fastest growing privately held companies in the United States every year since 2015. We’ve also been named by Inc as one of the “Best Places To Work”. We are very much a “start-up” with a fast-paced growth focused environment. Working with us can prove to be the best job you ever had or the most frustrating depending on your flexibility, team-spirit, commitment to our clients and your realistic expectations about what it’s like to work in a fast-paced growing business.
About the Role
We’re looking for a Member Success Advocate to support our members and franchisees through consistent, empathetic, and organized relationship management. This is a non-sales, mission-driven role focused on trust, follow-through, and making sure no member feels overlooked.
You’ll work one-on-one with members, help them navigate challenges, coordinate with internal teams, and ensure action items are completed. If you enjoy helping people feel supported, keeping systems organized, and quietly making things run smoothly, this role may be a great fit.
What You’ll Do
Serve as a primary point of contact for assigned members
Build trusted relationships and provide calm, consistent support
Identify early signs of disengagement and proactively follow up
Track action items and ensure commitments are completed
Coordinate with internal teams to support member needs
Maintain clear documentation and follow established workflows
Share insights and updates with leadership
What We’re Looking For
High emotional intelligence and strong communication skills
Process-oriented with excellent follow-through
Comfortable working independently in a remote environment
Calm and steady in emotionally sensitive situations
Detail-oriented and protective of quality and accuracy
Experience in customer success, member support, account management, or service-oriented roles
What This Role Is Not
Not a sales or quota-driven role
Not a high-pressure or “always-on” environment
Not a role for someone who dislikes structure or follow-through
Why Join Us
You’ll be part of a low-drama, high-integrity team where your consistency, care, and attention to detail truly matter. This role offers stability, purpose, and the opportunity to make a meaningful difference in members’ experiences—without sales pressure.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
Travel: Travel may be required for quarterly meetings, workshops, and other events.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are to be determined in conjunction with supervisor. Occasional evening and weekend work may be required as job duties demand.
At this time we are only able to hire new employees in the following states, AZ, CO, FL, GA, IL, MD, MI, NC, NJ, NY, PA, TX, VA, WA .
HTM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
