Job Description
Job Summary:
The US Operations Junior Specialist will manage ocean freight forwarding, import customs clearance, and domestic trucking activities under the Ocean and Trucking Logistics Sr. Manager’s guidance. This position coordinates daily transportation services for domestic and international shipments. The team members will operate in a rapidly expanding, high-energy, and fast-paced environment.
Job Expectations:
- Supports Global Logistics Ocean and Trucking Logistics Sr. Manager in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations, and Global Freight Forwarding Specialists
- Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s)
- Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily.
- Continuously look for opportunities that will contribute to the enhancement of Global Logistics.
- Ensure all import documents are passed on to the customs broker in a timely manner.
- Works with various internal and external parties while managing international export schedules
- Ensures correct, on-time, undamaged, and low-cost shipping requirements are met for inbound and outbound shipments
- Maintains adequate driver coverage when required for weekdays, weekends, and holidays
- Reports any discrepancies and delays while working with various freight forwarders, freight brokers, and trucking companies to ensure on-time arrival
- Keeping a record of trucking companies KPI
- Develop and maintain reliable carriers for timely performance
- Maintains knowledge of freight forwarding and domestic trucking regulations
- Suggest and implement corrective actions accordingly as issues arise
- Prepare accurate shipping reports for upper management daily
- Identifies opportunities to enhance Ocean and Trucking Logistics practices and implements consistent processes across the organization
- Perform other tasks and projects as assigned by the Ocean and Trucking Logistics Sr. Manager
- Assist in researching new lanes/routes for global expansion
- Assist in researching new carriers, forwarders, truckers
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills, and Abilities:
Required:
- Excellent verbal and written communication skills
- Proficient in software skills, including Word and Excel.
- Ability to work with little supervision and track multiple processes.
- Outstanding organizational and coordination abilities.
- Detail-oriented: Attention to accuracy is vital in this role.
- Must have a very strong sense of responsibility for completing tasks and achieving goals.
- Ability to apply knowledge of quality, resolve practical operational problems, and deal with a variety of situations in a high-pressure environment.
- Ability to self-motivate, work as a team player, and work in a fast-paced environment.
- Continuous improvement.
Equipment Knowledge:
- Strong computer skills, proficient with (MS Office, Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Generally requires a minimum two or more in the logistics industry.
Understanding of business processes and operational workflows.
Understanding of logistics-related terminology.
Bilingual abilities are a plus
Education Requirements:
A bachelor’s degree in business or a related field is preferred, or a combination of education and equivalent work experience is preferred.
Judgment/Reasoning Ability: Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop, and reach with hands and arms. Reaching above shoulder height, below the waist, or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds—proper lifting techniques are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
- Hectic, fast-paced, with multi-level distractions
- Professional yet casual work environment
- Office / Warehouse environment
- Ability to work extended hours as required
- Willing to work during weekends and national holidays as needed
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:
$54,063—$115,850 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
