Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the role
The Commercial Operations Manager serves as the central coordinator for operational and administrative projects across the CPG and Retail verticals at Eversight. This role is essential in maintaining efficient workflows and providing comprehensive support that enables our commercial teams to focus on landing, maintaining, and expanding customers. The Commercial Operations Manager will support the team’s daily operations and the projects that keep the engine running. You help the team do their best work.
About the team
Eversight, renowned as the leading force in AI-driven pricing and promotion optimization, is breaking new ground with SaaS solutions powered by Instacart Data. Our Data Products are trailblazing pathways for meaningful category and consumer insights, derived from the real purchase behaviors of millions of consumers across an unrivaled network of top retailers. Join a team that partners with leading companies like Coca-Cola, Hershey, Pepsico, Kroger, and Ahold.
About the job
Collaborate with internal teams, including Sales, CS, Legal, Marketing, Product, and Product Operations.
Lead commercial projects end-to-end that enhance our sales process and customer engagement.
Coordinate calendar management across teams to optimize scheduling and meeting efficiency
Coordinate operational logistics including travel planning, meeting facilitation, and stakeholder communications to support effective leadership activities
Maintain our contract management software (Ironclad), serving as the primary liaison between the Commercial team and the Legal team
Day-to-day support of all Account Executives working on drafting and executing legal documents
Manage rebate redemption operations that support promotional experimentation, collaborating with cross-functional partners to deliver seamless rebate processes
Lead data compilation and materials preparation for Monthly and Quarterly Business Reviews, ensuring comprehensive executive reporting
Oversee strategic briefing preparation for industry conferences, managing document development and stakeholder coordination, ensuring leaders are well-prepared for key engagements
Collaborate with Accounts Receivable and Accounts Payable teams to troubleshoot billing exceptions and handle escalated financial matters
About You
Minimum Qualifications
- 4+ years of experience in Commercial/Sales/CS enablement or operations
- Demonstrated experience leading projects end-to-end with measurable outcomes
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Strong analytical skills with ability to translate data into actionable insights
- Excellent attention to detail and commitment to data accuracy
- Experience building and optimizing processes that enhance team effectiveness
- Excellent cross-functional collaboration and communication skills
- Proficiency with CRM platforms (Salesforce, HubSpot), CSPs (Planhat, Gainsight), and Google Workspace
Preferred Qualifications
- Knowledge of the Grocery Retail and CPG industries
- Demonstrated ability to leverage AI tools to enhance productivity, automate routine tasks, and improve work quality
- Experience building solutions with low-code/no-code workflow and automation tools to streamline operations and eliminate manual processes
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$122,000—$135,000 USD
WA
$117,000—$130,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$112,000—$124,000 USD
All other states
$101,000—$112,000 USD
