Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
As the Senior PM for Invoicing, you will own the vision and roadmap for Instacarts mission-critical platform, powering 90%+ of all orders and billions in transactions. Beyond building the financial backbone, this role also shapes how invoicing data comes to life for customers across checkout, order status, and receiptsensuring totals, discounts, fees, and taxes are presented with clarity, trust, and consistency.You will also partner with Engineering, Data Science, Finance, Compliance, and Retail teams to drive a unified, platform-first vision for invoicing that powers innovative commerce experiences across Instacart and our retailers, both online and in-store.
About the Team
The Invoicing Platform team sits at the heart of Instacart’s Platform organization, building the financial backbone that powers 90%+ of all orders. You’ll join a team that cares deeply about building the financial backbone of Instacart and solving the most complex challenges across our ecosystem of customers, retailers, and partners. We’re thinkers and builders who anticipate where the industry, customers, and retailers are headed—and translate that vision into platform-first solutions that scale broadly. We believe in clarity, transparency, and collaboration, and celebrate resourcefulness, experimentation, and learning in the open. No challenge is too complex if it strengthens the platform, and no idea is off-limits if it helps us deliver trust, accuracy, and innovation at massive scale. If you love solving complex problems, thinking strategically about the future, and building systems with impact at massive scale, this is the team for you.
About the Job
Own the vision and roadmap for Instacart’s Invoicing Platform — the financial backbone that powers 90%+ of all orders and billions in transactions annually.
Serve as the guardian of the customer experience for Totals UX — shaping how subtotals, discounts, fees, and taxes are displayed across checkout, order status, and receipts. Partner with surface-owning teams to ensure clarity, transparency, performance, and trust in every customer interaction.
Unify invoicing across online and in-store into a single modular platform that reduces complexity and accelerates innovation.
Safeguard compliance and accuracy in tax, fees, and other regulatory requirements — protecting financial integrity and customer trust.
Enable critical retailer integrations and settlements with accurate, timely invoicing data — partnering closely with R&D teams, Finance/Accounting, and Retail teams.
Provide source-of-truth financial data powering downstream reporting, tax logs, affordability metrics, and quarterly earnings.
Lead a cross-functional team (~15 engineers, DS, and Product Ops) to build scalable, extensible, high-performing systems.
Bridge technical depth and business impact — partner with engineering to shape APIs, data models, and integrations while aligning with company-wide priorities.
Communicate product strategy and progress with clarity — driving alignment and momentum across executives, internal stakeholders, and external partners.
Champion innovation and continuous improvement in invoicing systems to support future customer, shopper, and retailer experiences.
About You
Proven Product Leadership: 5+ years of product management experience, ideally owning complex, high-scale platforms or systems end-to-end (experience with financial, billing, transaction, or invoicing platforms a strong plus).
Platform & Technical Fluency: Comfortable working in deeply technical domains; able to partner with engineering on tradeoffs, APIs, data models, system integrations, and platform architecture.
Strategic Thinking & Roadmap Execution: Experience defining long-term platform strategy and roadmaps, balancing technical complexity, business impact, and scalability; proven track record of negotiating tradeoffs and delivering end-to-end execution.
Cross-Functional Collaboration & Influence: Able to work effectively with Engineering, Product, Design, Data Science, Finance, Compliance, and external partners; experienced in managing and influencing multiple stakeholders to achieve alignment and business outcomes.
Customer-Centric UX Ownership: Opinionated about how invoicing data (totals, discounts, fees, taxes) is displayed across customer-facing surfaces; able to safeguard clarity, transparency, and trust for our customers while collaborating with surface-owning teams.
Analytical & Data-Driven:Strong analytical skills; able to define success metrics, monitor accuracy, and drive continuous improvement.
Exceptional Communication: Able to translate complex technical and business concepts to both technical teams and senior leadership; excellent written and verbal communication skills.
Forward-Looking Platform Mindset: Experience unifying fragmented systems into scalable, modular platforms; able to anticipate future needs and build capabilities proactively.
Preferred Qualifications
Experience in fast-paced e-commerce, fintech, or startup environments.
Deep understanding of financial systems, invoicing, billing, payments, or tax, including regulatory compliance and data integrity at scale.
Experience shaping multi-year platform strategies and influencing leadership alignment.
Fluency in web technologies and modern platform design principles.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$158,000—$175,000 CAD
