Job description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Job Summary:
A leadership position responsible for driving operational excellence and team performance within the Middle Office Operations department. This role manages a team of operations professionals, oversees complex
client relationships and ensures delivery of high-quality Middle Office Ops services. The position focuses on
people management and operational efficiency while maintaining overall accountability for team
performance and client satisfaction.
Core Responsibilities:
• Lead and develop a team of middle office operations professionals
• Drive operational performance and quality standards
• Build and manage cluster and client relationships and service delivery
• Oversee resource allocation and capacity planning
• Direct implementation of strategic initiatives and process improvements
• Ensure regulatory compliance and risk management
• Establish and monitor team performance metrics
• Champion technology adoption and process optimization
• Contribute to long-term business strategy and planning
• Establish performance monitoring frameworks
Functional Responsibilities:
•Preparing daily position and trade reconciliations between clients’ books and records and their Prime Brokers’
•Working with clients and prime brokers on trade break resolutions
•Preparing monthly tri-party position, cash, market value and accrual reconciliations
•Preparing monthly performance estimates for COO clients
•Review monthly Administrator NAV Packages and make updates to the portfolio accounting system if necessary
•Build and maintain fund accrual schedules
•Processing Corporate Actions for securities held in client portfolios, including cash and stock dividends, stock splits, and mergers and acquisitions
•Providing support for the conversion of new clients (middle office), including providing training to clients on technology and processes
Tasks:
• Conduct regular performance reviews and career development discussions
• Manage escalated client issues and relationships
• Lead team meetings and performance improvement initiatives
• Monitor and report on key performance indicators
• Oversee workload distribution and resource allocation
• Review and approve staff scheduling and time management
• Facilitate client review meetings and presentations
• Coordinate with other departments on service delivery
• Monitor compliance with policies and procedures
• Lead change management initiatives
• Review and approve team training plans
• Oversee system implementation and optimization
• Conduct regular service delivery reviews
• Track work progress through timesheet completion
• Perform other related duties as assigned for role and business needs
Qualifications
Qualifications:
• Bachelor’s degree in accounting, Business Administration
• Advanced degree (e.g., MBA) is an advantage
• Qualified: 7-8 years FA Experience (End o end); 8-10 years Financial Industry Experience.
• Partly Qualified: 8-12 years FA Experience; 10-12 years Financial Industry Experience
Skills and Key Behaviours:
In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be
expected to demonstrate the following:
• General knowledge of and familiarity with financial instruments (i.e. equities, fixed income, options, swaps, futures, foreign exchange) within both domestic and global securities markets1
• Strong written and verbal communication skills, including client relationship management
• Strong working knowledge of hedge funds and/or mutual funds
• Skilled in resource allocation, capacity planning, and workload distribution to meet client
deadlines and deliverables
• Experienced in leading client onboarding, system implementation, and optimization projects
• Adept at establishing and monitoring key performance metrics to drive team performance and
operational efficiency
• Expert in driving operational excellence and process improvements
• Proficient in managing escalated client issues and fostering long-term client relationships
• Skilled in coordinating cross-departmental efforts to ensure seamless service delivery
• Strong focus on change management and adoption of technology-driven solutions
• Effective leader with exceptional people management skills, including performance reviews,
career development discussions, and team training
• Excellent communication and interpersonal skills to foster collaboration with clients, cluster
partners, and internal stakeholders
• Strong computer skills: Advanced Excel, Portfolio Accounting Systems (Enfusion, Geneva, etc.)
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
