Job description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Join our team serving a U.S. client specializing in home medical equipment and patient mobility solutions. You’ll work closely with their operations and customer support teams to deliver efficient, high-quality service from South Africa. They are looking for a dedicated professional for a half day position (as the company grows the position could become full time), to handle both Medical Billing Administrator & Customer Service functions to support their growing operations.

Role Overview:

As the Medical Billing Administrator & Customer Service specialist, you’ll play a key role in managing patient intake, scheduling deliveries, communicate with medical insurance companies, accounts payable and accounts receivable related tasks. This role requires strong organizational skills, attention to detail, and familiarity with U.S. healthcare billing— particularly Medicaid.

You’ll be the go-to person ensuring smooth coordination between the company’s retail operations, customers, and insurance partners.

PLEASE NOTE:

Working Hours: This role requires you to work EST hours Mon - Fri from 9:30am to 1:30pm EST (16h30 to 20h30 South African time - subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company).
You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a fully remote working role.

Key Responsibilities:

Handle customer service and patient intake calls with professionalism and empathy.
Schedule equipment deliveries and coordinate with logistics as needed.
Communicate with insurance companies regarding authorizations, billing, and claims.
Manage Accounts Payable (AP) and Accounts Receivable (AR) tasks, including sending claims to collections when necessary.
Use Excel to export, review, and track billing data.
Support general back-office administrative functions as assigned.

Industry Experience (Required):

Experience in Durable Medical Equipment (DME) or a related healthcare billing setting.
Hands-on Medicaid billing experience.
Strong understanding of U.S. healthcare systems and billing processes.

Soft Skills: