Job Description
We’re Jiffy! We launched over a decade ago with a simple mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industry. We’re more than a T-Shirt company; we’re a support system for the creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses and customers build their vision from scratch!
As B2B Partnerships Manager, you will be responsible for sourcing, building, and scaling relationships with Jiffy’s highest value customers. You will manage inbound opportunities and own the execution of outbound strategy to drive profitable growth, deepen our existing customer relationships, and unlock new promotional product distributor opportunities.
This role reports directly to Jiffy’s Chief of Staff and Head of Partnerships and requires a self-starter mentality, high EQ, exceptional communication skills, and ability to work cross-functionally to execute partnerships that align with Jiffy’s business goals. You can expect a rapid-pace environment where we scale week over week - pivoting our strategy consistently to match where market demand lives.
This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs.
Key Responsibilities
- Drive outbound campaigns that source net new mid-market customers to Jiffy’s pipeline
- Serve as a white glove service to these customers: build orders for them, map out business growth plans, and help with connection to Jiffy design services.
- Liaise with your book of business as a point of contact for any logistical or claims-related issues. Work cross-functionally with operations and customer service teams to resolve any of these issues for our top customers.
- Prioritize inbound opportunities - the hottest leads to drive immediate revenue and profit impact. Depending on scale, craft together unique operational fulfillment solutions to close the deal.
- Negotiate complex partnership agreements with larger promotional product distributors and ensure that all terms are met by both parties.
- Monitor, analyze, and report on the performance of your partnerships - including the tracking of key metrics and performance indicators to identify areas of opportunity and areas for improvement.
- Leverage AI to identify learnings from your conversations with customers. Identify product opportunities, areas of need, or offers that we should focus on as part of our roadmap.
Basic Qualifications
- Bachelor’s degree
- 3+ years of direct experience building pipelines and managing relationships with high volume SMB or Mid-Market accounts.
- Proven track record of scaling pipeline and surpassing set targets.
- Strong understanding of the DTC e-commerce industry and the customer types that make up that category.
- Exceptional communication and negotiation skills (experience engaging C-level executives a plus).
- An ambitious self starter that can take a vague overview, set firm strategy, and deliver results.
- Confident living in the data - can work through large datasets, segment customer types, and identify signals that lead to stronger campaign performance.
- Experience with Apollo, Hunter, or other outbounding sales tools.
- Power user in Hubspot or similar CRMs.
Preferred Qualifications
- Experience working in a rapid-scale startup selling CPG or DTC e-commerce product into B2B avenues.
- Experience in the promotional product distributor category - with a core understanding of scaled enterprise relationships and the delivery of high quality products to match that standard.
What We Offer
The base compensation for this role is expected to range from $75,000 to $85,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role.
Total compensation may include base salary, commission, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience.
- Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
- Retirement Planning: 401(k)
- Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
- Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup.
- Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
- Professional Development: Annual stipend to support your learning and career growth
EEO
Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
