Job description
Overview:
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.
Responsibilities:
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes, process flows, and prototypes that enhance customer experience.
- Collaborate with content writers, researchers, and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.
Qualifications:
- Bachelor’s degree in Design, HCI, or related discipline.
- 5+ years in UX, service design, or customer experience roles.
- Proficiency in design tools such as Figma, Miro, or Adobe XD.
- Experience designing for complex ecosystems or multi-channel experiences.
- Strong facilitation and collaboration skills.
