Job description
Overview:
Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.
Responsibilities:
- Write and edit content for digital interfaces, communications, and knowledge bases.
- Align content with CX research insights and design goals.
- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
- Create and maintain content guidelines, voice, and tone standards.
- Support testing and iteration of content based on user feedback.
Qualifications:
- Bachelor’s degree in English, Communications, Journalism, or related field.
- 3–5 years of experience in UX writing, content design, or digital communications.
- Exceptional writing, editing, and organizational skills.
- Experience with content management systems (e.g., Adobe Experience Manager, WordPress).
- Familiarity with accessibility and plain language principles.
