Job description
Karo Healthcare , a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.
Join us at Karo Healthcare on our exciting journey. We’re currently looking for a Customer Care Coordinator for our office in Stockholm.
What’s in it for you?
Be at the heart of our customer operations, in a hands-on role with real impact.
You’ll join an agile, international company in growth mode—where your work shapes the daily experience of our customers and retail partners across the Nordics. Expect collaboration across borders, exposure to multiple business functions, and the chance to grow your career in a fast-paced, purpose-driven environment.
What you’ll be doing
- Be the go-to contact for our pharmacy and retail customers in the Nordics—resolving order-related questions and ensuring timely communication.
- Monitor orders and coordinate with internal teams to ensure smooth, on-time deliveries.
- Send order confirmations and manage inquiries with precision and speed.
- Proactively communicate stock availability, delivery delays, and provide solutions.
- Work closely with supply chain, logistics, and commercial teams to remove roadblocks and boost customer satisfaction.
- Handle complex inquiries and escalations with a structured, customer-first approach.
- Log and follow up on customer cases, supporting ongoing improvement efforts.
- Support customer-specific processes including campaigns, promotional deliveries, and tailored reporting.
- Share customer insights internally to help improve product availability and service levels.
Requirements
2–3 years of experience in customer service, order management, or supply chain—ideally from a fast-moving, product-driven environment.
Comfortable navigating ERP systems (IFS, SAP, Navision, or similar).
Fluent in both English and Swedish.
Confident using Excel and Outlook as daily tools.
Previous experience in FMCG, healthcare, or pharma is a strong plus.
You’re structured, solutions-focused, and enjoy working with multiple stakeholders to deliver results.
Opportunity to create, grow, and encourage
Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
Very positive work environment in a dynamic, international, and motivated team
Start-up spirit while being a part of the large international organization with strong values
Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.
