Job description
Why Wellthy is for you!
At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.
We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.
Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.
We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.
We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.
As our Bilingual Care Coordinator, you will work directly with Wellthy families and members across the APAC region, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families. Whether finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more, you’ll partner with our back-end support team of Care Advisers while serving as the primary point of contact for families and caregivers.
You will report directly to a Director of Care, Global.
To be successful in this role:
- You will help members using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
- You will work closely with our Global Care Team in a collaboration manner, servicing as the front-end experience for Care families
- Collaborate with your Care Director on outside the box strategies and care capacity at any given point.
- Have a strong understanding and be sensitive to the care needs of a working family.
- Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
- Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides
Training and Onboarding
You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:
- Technical knowledge
- Use of the Wellthy platform
- Customer service
- The Wellthy way of communicating
Qualifications required for this role include:
- Bilingual in English and Hindi; other languages such as Bengali, Marathi, Telugu, Tamil, Gujarati, and/or Urdu are a plus.
- Bachelor’s degree, healthcare-related and/or advanced degrees are a plus
- 4-6+ years of healthcare experience, particularly holistic case management (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
- Knowledge of and ability to navigate the healthcare sector
- Experience developing and facilitate care plans
Qualifications that are preferred but not mandatory:
- Providing ongoing, hands-on support for complex healthcare situations
- Experience creating high-touch customer journey experience
- More than one language is a plus
- Proficiency with macOS systems, GSuite, Slack, and 1Password
Total Rewards Package
- Salary Range: $27.00 - $29.00 per hour of work (including training)
- Remote work environment.
- Medical, dental and vision benefits within 30 days of hire.
- Retirement saving account with matching company contributions.
- Mental health benefits.
- 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth.
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.
Role Requirements:
To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Location:
This is a fully remote position. Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.
What’s Next?
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.
For those who require reasonable accommodations, please let us know on your application or email us at [email protected].
