Job description
Position Overview
KeenLogic is seeking a Senior (SNOW) Developer to support a long-term, fully remote engagement on a U.S. Senate contract. This role requires deep ServiceNow platform expertise, technical leadership, and experience developing scalable, secure solutions in a highly regulated government environment.
The Senior ServiceNow Developer will serve as a technical authority, guiding platform design decisions, mentoring junior developers, and ensuring adherence to ServiceNow best practices and federal compliance standards.
Key Responsibilities
- Lead the design, development, and optimization of ServiceNow solutions across multiple modules
- Architect and implement complex workflows, integrations, and custom scoped applications
- Provide technical leadership and guidance to junior developers and administrators
- Ensure platform configurations are upgrade-safe, performant, and secure
- Collaborate with government stakeholders, product owners, and technical leads
- Review code, enforce standards, and promote ServiceNow best practices
- Troubleshoot complex issues and provide root-cause analysis
- Oversee deployment strategies and update set management across environments
- Develop and maintain detailed technical documentation
- Support change management and release activities in a production government system
Required Qualifications
- 8-10+ years of hands-on ServiceNow development experience
- Advanced JavaScript and ServiceNow scripting expertise (Glide API, Business Rules, Client Scripts, UI Actions)
- Extensive experience with ITSM modules (Incident, Change, Problem, Request)
- Strong experience building and supporting ServiceNow integrations (REST/SOAP)
- Proven experience designing scalable and maintainable ServiceNow solutions
- Experience working in federal government or highly regulated environments
- Strong understanding of ServiceNow security, roles, ACLs, and data protection
- Excellent communication, documentation, and stakeholder engagement skills
- Ability to work independently in a remote environment
Preferred Qualifications
- ServiceNow certifications (CSA required; CAD, CIS highly preferred)
- Experience supporting U.S. Senate or federal legislative branch systems
- Experience leading ServiceNow development teams
- Familiarity with ITIL and Agile/Scrum methodologies
- Experience with performance analytics, reporting, or ITOM modules
Security Requirements
- Ability to pass a government background check
- U.S. citizenship required due to Senate contract requirements
