Job Description
Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes.
Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product and software designers and engineers.
Kitman Labs’ advanced operating system, the Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women’s Soccer League and MLS.
The Role
As an Associate Applied Performance Specialist, you are one of the main points of contact for our customers and a big part of why they succeed with the platform. You help onboard and deploy new customers, get their performance, sports science and medical staff comfortable in iP, and drive adoption that turns new users into power users. You also troubleshoot technical issues, configure systems and help teams make practical use of their data.
This is a US-based role supporting customers around the world across a range of sports. There is plenty of room to grow as the Applied Performance team expands.
What you’ll do
Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days
Help club/team, collegiate and organization staff get the most out of iP, and keep them up to speed as new features ship.
Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers
Provide responsive customer support through Intercom, covering accounts assigned by the Global Manager
Handle technical account work from start to finish,including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and issues, and supporting product and migration testing and mapping
Support customers globally, regardless of region
What you’ll bring
A background in sport, high performance or a related field, or a clear understanding of how elite sporting organizations operate.
Curiosity about technology and a good aptitude for SaaS platforms. You pick up new software quickly and like understanding how it works.
Clear written and verbal communication, a customer-first mindset and strong attention to detail
Comfort working across time zones with a global customer base spread around the world
A bachelor’s degree or equivalent experience
Bonus Points
Hands-on experience with an athlete management system (AMS) or another sports performance, analytics or athlete data platform.
Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sports technology.
Experience working with professional teams, collegiate athletic departments, leagues or governing bodies.
Where we can take you
We expect this team to grow a lot over the next 6-12 months, with clear paths into Onboarding and Deployment, Enablement, Operations and Account Management. If you bring a strong work ethic and a desire to learn, you will have plenty of chances to build your skills and take on more responsibility in short order.
Benefits
At Kitman Labs we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture. We truly believe that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this:
- Competitive salary
- Meaningful equity
- We Partner with Trinet to provide a full range of benefits including health, vision, dental, life cover, income protection & 401k assistance
- Wellness Perk
Diversity
In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.
You can find information about how we process, share and keep your personal data safe by reading our privacy policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CVs/resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
