Lead Product Manager

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. We’re looking for a Lead Product Manager to lead high-impact, cross-functional product initiatives. This role is ideal for someone who thrives in complexity, loves solving hard problems, and can drive meaningful business outcomes through product development. You’ll be responsible for setting product vision, driving strategy, and delivering results that delight customers and elevate team performance. Please not that this role is located in Boston and requires 3 days/week in our office. Fully remote candidates will not be considered at this time.

How You’ll Make a Difference:

• Lead product strategy: Define success, identify high-impact problems, and align with broader business objectives.
• Own prioritization and roadmap: Balance long-term vision with immediate needs, using data to guide investment decisions.
• Drive execution: Collaborate cross-functionally to set goals, remove blockers, and deliver against milestones.
• Champion the customer: We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Communicate effectively: Clearly articulate strategy and progress to stakeholders, ensuring transparency and alignment. Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.
• Mentor and lead: Senior Product Managers are expected to be leaders on the team, identifying ways to accelerate or level up the rest of the product team and finding ways to push them forward, as well as being a go-to resource for other product managers.
• Deliver business outcomes: Focus on driving measurable results through thoughtful, rigorous problem-solving and strong execution.
• Think deeply, act decisively: Senior Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Influence beyond your domain: Resolve dependencies and align adjacent product areas to ensure a cohesive experience.

What You’ll Do:

• Build and maintain a product roadmap that reflects customer needs, technical feasibility, and business impact
• Write detailed product specifications that cover use cases, edge cases, and implementation paths
• Collaborate with engineering, design, and other departments to ship high-quality features and improvements
• Analyze product performance and continuously identify opportunities for optimization or innovation
• Act as a champion for the customer, maintaining a deep understanding of their problems and workflows
• Constantly learn and adapt—diving deep into unfamiliar areas and emerging technologies when necessary

Who You Are:

• 12+ years of experience in the tech industry, with at least 5 years in a product management role
• Experience leading cross-functional teams and managing products across their full lifecycle
• Strong technical intuition and the ability to work closely with engineering teams on architectural decisions
• Proven track record of delivering high-impact products and improving team efficiency
• Exceptional communication skills, particularly in written form, with an ability to bring clarity to complex ideas
• Deep user empathy and experience gathering insights from a wide range of stakeholders
• Data-informed mindset with experience analyzing large datasets and using metrics to guide decisions
• Experience aligning multiple stakeholders and navigating trade-offs in high-growth or fast-paced environments

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$168,000—$252,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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