Job Description
KOPE is transforming how construction systems are configured, coordinated and delivered. We work with contractors, consultants and manufacturers globally to automate workflows across design, detailing and fabrication, helping teams move from traditional delivery methods toward more connected and scalable digital workflows.
Our platform sits at the intersection of BIM, automation and offsite construction, supporting real-world project delivery through integrations with tools such as Tekla Structures and Revit. We’re a fast-moving and highly collaborative team, working directly with some of the most forward-thinking organisations in the industry to shape the future of construction delivery.
Role Overview
We’re looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base.
This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support.
You’ll work directly with clients to configure and implement project workflows, support adoption of KOPE within live delivery environments and help resolve technical and process challenges across project teams. You’ll also work closely with our product and development teams, helping shape future roadmap priorities through real project delivery and customer feedback.
This is an opportunity to work at the forefront of automation and digital construction delivery, helping define how future construction workflows are implemented across the industry.
Role Responsibilities
Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
Work directly with customers to understand delivery requirements, implementation challenges and project objectives
Collaborate with product and development teams to support testing, validation and continuous workflow improvement
Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
Support workshops, training sessions and customer review meetings across global project teams
Contribute to future product and roadmap development through direct customer engagement and project feedback
Advanced working knowledge of Tekla Structures is essential
Strong working knowledge of Revit and BIM delivery workflows
Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
Experience supporting digital delivery, BIM coordination or technical implementation workflows
Understanding of fabrication, offsite construction or DFMA workflows advantageous
Experience in technical support, customer success, implementation or software deployment beneficial
Strong communication and stakeholder management skills
Highly organised with strong attention to detail
Comfortable working directly with customers and problem solving in live project environments
Proactive, adaptable and keen to work in a fast-moving environment
Interest in automation, digital workflows and emerging construction technology
Remote first
Flexible working style
Relaxed and fun culture
Greenfield development with no legacy apps
Autonomy & responsibility encouraged
Generous holiday allowance - 23 days paid holiday plus public and bank holidays
Aviva Health Insurance
Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave
All-company in person events
Generous maternity, paternity and parental leave policy
