Hotel Reservation Coordinator

Job description

Description

About the Company

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.

About the Role

The HRes Coordinator (Reservations Executive) will support Swiss market by confirming hotels within the agreed specifications (e.g., Budget, Quality, Deadlines) maintaining a constant relationship with sales, procurement, and local suppliers.

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing ²⁴⁄₇ customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.

This role reports to the Hotel Reservation Lead, based in Madrid

Key activities

·       Ensure the delivery a high level of service to the group’s sales teams, confirming reservations within deadline and maximizing profit via the booking system.

·       Ensure daily priorities, as defined by the supervisor or manager.

·       Ensure priority list, check update and new coming tours.

·       Prioritize business to properties according to procurement strategy, hotels with partner agreement and group allocation (efficient usage of allocation).

·       Negotiate rates, supplements, free pax policy, prepayments, and cancellation policy.

·       Optimize the usage of the web booking tool & overbooking.

Requirements

Knowledge, Skills, Experience, Qualifications

·       Professional hotel and tourism qualification or working experience in the travel or hotel industry.

·       Fluency in English.

·       Ability to communicate on all levels and in a multi-cultural environment.

·       Excellent problem-solving skills both proactively and ongoing.

·       Ability to work within high-pressured environment

·       Strong analytical and organizational skills

·       Ability to prioritize and qualify work

·       Proven ability to negotiate

·       Proficient in all Microsoft programmes

Attributes of the role holder

·       Excellent attention to detail.

·       Good communication skills.

·       Team player.

·       Critical thinking

What We Offer

·  Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

·  Stability: 100 Years at the top of our field and still pushing into new territory.

·  Progression: We reward high performers and look to promote key talent internally.

·  Learning and Development opportunities for growth and Upskilling.

·  A Supportive Management Culture and autonomous working environment.

·  Company Wide Bonus Scheme.

·  Dedicated Employee Engagement Activities.

·  Flexible & Hybrid Working.

·  Annual Awards and Recognition for high Performers.

·  Friendly and Collaborative work environment.