Job description
Position Summary
The Implementation Consultant is responsible for guiding new and existing clients through the entire implementation lifecycle of the Bridge LMS platform. This role requires a blend of technical expertise, project management skills, and strong client-facing communication to ensure a smooth transition and successful integration tailored to each client’s unique organizational needs.
Key Responsibilities
Client Engagement and Consulting
- Serve as the primary point of contact for clients during the implementation phase.
- Conduct needs analysis and discovery sessions to understand client goals, business processes, and technical requirements.
- Provide expert guidance and best practices on configuring Bridge LMS features (e.g., courses, groups, roles, reporting) to align with client strategies.
- Manage client expectations and project scope throughout the implementation.
Training and Handoff
- Develop and deliver tailored training sessions for client administrators and end-users.
- Create comprehensive documentation, including configuration guides and process workflows, to support the client’s long-term use of the system.
- Ensure a smooth transition of the client account to the Account Management and Support teams post-implementation.
Project Management
- Develop and maintain detailed project plans, timelines, and status reports for multiple simultaneous implementations.
- Facilitate regular project meetings and provide timely updates on progress, risks, and challenges to both clients and internal stakeholders.
- Document all implementation activities, decisions, and configurations in the internal tracking system of Harvest.
Qualifications
Required
- Minimum of 3 years of experience in implementing Learning Management Systems (LMS), HRIS, or similar enterprise software solutions.
- Strong project management skills, including the ability to manage scope, timeline, and client expectations.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
