Job description
Be Part of Our Mission
Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.
Your Career Opportunity
In this exciting new career opportunity, you’ll be reporting to the Head of Sales, Italy on full-time hours and working from home remotely.
As a Senior Strategic Account Manager, you’ll have a direct impact on driving revenue growth and expanding our client base in the B2B market. The primary focus is on achieving sales objectives, identifying new opportunities within the client portfolio, strategically growing client accounts, and ensuring client renewals and loyalty.
Objectives
Revenue Growth: Drive sales and contribute to the company’s financial success by exceeding revenue targets and increasing client spend.
Account Expansion: Strategically expand existing client accounts by identifying and capitalizing on upselling and cross-selling opportunities.
Client Retention and Loyalty: Develop strategies to ensure client contract renewals, promote repetitive business, and foster long-term client loyalty. Aim for efficient and timely renewal processes to enhance overall client satisfaction and maximize retention rates.
You will:
Meet and exceed quarterly and annual sales targets by expanding revenue across assigned strategic accounts through upselling, cross-selling, and new solution adoption.
Proactively identify, engage, and convert new stakeholders, business units, subsidiaries, and geographies within existing clients to unlock net-new revenue opportunities.
Build and execute robust account strategies that map decision-makers, buying centres, and growth potential, ensuring systematic account penetration and long-term revenue expansion.
Deliver compelling sales presentations and lead complex commercial negotiations, securing expansions, renewals, and multi-year agreements while addressing client objections and risks.
Maintain an accurate and robust CRM pipeline, deliver reliable revenue forecasts, and leverage market and competitive insights to inform sales strategy and leadership decisions.
Partner closely with Client Success, Marketing, and internal teams to ensure successful program adoption, identify expansion signals, and create a seamless post-sale growth engine.
What You’ll Offer
Minimum 3-4 years of experience in sales, account management, or a similar commercial role, with a proven track record of driving revenue growth through existing accounts.
Demonstrated success in meeting or exceeding sales targets through account expansion, complex deal negotiation, and closing within existing client portfolios.
Strong ability to build relationships with senior decision-makers, navigate complex organizations, and develop actionable account plans that drive growth.
Highly effective communication skills with the ability to articulate compelling value propositions, influence stakeholders, and lead high-impact commercial conversations.
Advanced proficiency in Italian and English is required for client-facing interactions.
What We Offer
Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.
Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.
Ready to Join Us?
Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.
The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/
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